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IT User Support Analyst
2015-03-04 11:05:04| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt Germany we are looking for a IT User Support Analyst at EUMETSAT. Tasks The corporate ICT environment supports the generic office computing needs of EUMETSAT. It does not support any of the satellite control and operations activities nor satellite product generation and distribution, which are based on a separate, dedicated infrastructure. The major elements of the EUMETSAT corporate ICT environment are the user desktopslaptops and standard office applications the data centre MS file print servers, MS Windows application servers the Email and GroupWare System MS Exchange 2007 the network infrastructure LAN including network security and Internet connectivity. the phone system AlcatelLucent The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Essential requirements The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based Information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP. Other Information Start date is forseen to be sometime in the 2nd quarter of 2015 The candidate must have a valid German work and residence permit or be an EU Citizen Fluency in English is mandatory To ensure your application reaches us please apply online at httpwww.scisys.dewowirarbeitenspacekarrierespacejobs.html
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