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Identify the Problem Solvers in Your Dealership
2013-03-03 14:15:58| AutomotiveDigest.com - Automotive Industry News
When was the last time that you walked onto your showroom and saw that gathering of sales consultants standing around in the "Ring of Despair" and thought to yourself, "I'll bet that's a productive and uplifting conversation?" Truth is that there are Problem Causers (yes, I know that's not a word) & Problem Solvers in every business in America. Car Dealerships are certainly no exception and I submit that the Problem Causers seem to gravitate toward car dealerships for some uncanny reason. As a leader, should your valuable time be spent putting out the fires caused by Problem Causers or fostering the growth and goodwill generated by Problem Solvers? The answer seems quite clear at first blush, but the execution of the concept gets a little tricky. We all know that misery loves company so unless you have a sales staff loaded with high performers and the bottom guy on the totem pole is still rocking 18 units per month, you may have a few of these Problem Causers on staff. Ron Henson, Director of Dealer Services at DrivingSales.com, wants dealers to know they can avail themselves of the services of the "problem solver" in their dealership and diminish or even eliminate the power of the "problem causers". Keep reading to find out how this can be accomplished.The Article Identify the Problem Solvers in Your Dealership appeared first on Automotive Digest.
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Category:Automotive