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Information Management User Support Engineer mw
2016-05-18 13:07:25| Space-careers.com Jobs RSS
Vitrociset Belgium is currently looking for a User Support Engineer who will be based at our customer EUMETSAT. You can send your CV for this position at r.sasuvitrocisetbelgium.com Vitrociset Belgium, a Vitrociset Group company, can claim almost 30 years of experience in the field of space operations engineering activities, starting in 1982 with the European Space Agency. Today Vitrociset Belgium is the Corporate Groups center of gravity for the Space activities in central Europe. With the headquarter located in Belgium and permanent offices presence close to ESAs centers ESOC D, ESTEC NL and ESAC SP, the company offers you major opportunities at its many sites abroad, an international environment and assignment to prestigious clients ESA, CNES, EUMETSAT, ASTRIUM. Summary of the role The major Information Management related systems are Document Management Tool and workflow for electronic signing of documents based on Oracle WebCenterContent and SOABPEL Web site based Oracle WebCenterContent and Intranet based on Oracle WebCenterContentStellent a project has started to migrate the intranet to Liferay A number of Bespoke Web Applications based on Java The tasks of the User Support Engineer will be to provide first level support to users, prepare user manualsonline help, develop and deliver training to all EUMETSAT employees and take active part in Information Management related projects. Key Responsibilities Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. In addition, the Key Person will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Requirements In addition to having a university degree in a related discipline, the key person shall meet the following criteria Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organizational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. Furthermore, it would be a distinct advantage for the Consultant to have experience with Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems Please be advised that by submitting your CV or other content to us, you agree to the administration, processing and storage of any personal data for the purposes of recruitment processes. The agreement covers the processing of personal data by Vitrociset Belgium even after finishing the recruitment process to submit further proposals for employment and may be revoked at any time. Come and join us! More information at httpwwww.vitrocisetbelgium.com
Tags: information
support
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management
Category:Transportation and Logistics
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