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Is Your Call Center Frustrating Customers?
2015-11-10 12:57:23| IT Services - Topix.net
Do employees at your customer service call center feel like they're dealing with more frustrated customers than ever before? New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel frustrated before they even place a call.
Tags: center
call
customers
call center
Category:Information Technology
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