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Microsoft botched all aspects of Exchange outage response

2014-06-27 13:39:10| InfoWorld: Top News

Microsoft blew it Tuesday when its Exchange Online hosted email service went dark for much of the business day, an expert said. But he wasn't referring to Exchange's technical failure. "Three hundred and sixty-four days of excellent service can be undone on the 365th if a company doesn't communicate effectively," said Gene Grabowski, senior strategist at Levick, a Washington, D.C. firm that specializes in crisis communications.

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