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Office 365 Engineer, Digital Workplace
2021-04-12 12:13:49| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is directly responsible for the management, operations and development of applications and IT infrastructure solutions within SES the group and affiliated companies, as well as for IT project support within the organization and customer related projects with a focus on applications dedicated to the Digital Workplace. The incumbent will execute projects, support and maintenance within the Digital Workplace delivery field by ensuring timely task and project implementation. This role will also be responsible for operationalization and ongoing support of Microsoft suite of applications, including product lifecycle management, monitoring and issue resolution. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Development of new tools and processes to assist with automation, reporting and management of the services Act as Second and Third level of escalation for Incidents On CallPrimary Contact availability Take ownership of resolving assigned tasks and problems Build internal support documents to capture steps used for issue identification, resolution and support reference Identify incident trends and drive to remediate larger andor reoccurring issues Perform technical research leading to solutions for system and software limitations Coordinate troubleshooting regarding Microsoft Office 365, Intune, Power Platform and other Digital Workplace applications with other IT departments andor Software Manufacturers and recommend appropriate solution Create accurate, detailed technical procedures and installation instructions. Install, configure, test and support application software, cloud environments and system management tools Define and implement work packages to support and maintain the Business Applications system architecture hardware installation, networks, software deployment, client rollout, Install, maintain, monitor and document operating systems, application software and system management tools Implement continuous improvement and automation enablement of the IT onpremises and offpremises environments Issue prioritization and escalation Multilevel communication skills ability to speak to and troubleshoot with users of all levels Take on responsibility for timely implementation for assigned projects and activities Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security and other appropriate stakeholders to implement potential fixes or improve features or performance Interact positively with IT and business stakeholders Proactively ensure the highest levels of systems and infrastructure availability Ensure that all systems selected or developed comply with prevailing IT Architectural Standards including but not limited to security standards and Information Security policies Evaluate application opportunities and threats by new trends and developments in and outside of SES Stay up to date with stateoftheart concepts and technologies, and use this knowledge to analyse and maintain systems COMPETENCIES Excellent team player with the ability to effectively interact at all levels of the organisation Indepth knowledge andor handson experience with Microsoft Office 365 Good written and verbal communication skills Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work autonomously and effectively with others towards achieving common goals Detail oriented with a proven ability to selfmotivate and followthrough on tasks Results oriented with a pragmatic approach Ability to work in a rapidly changing environment under tight timelines Willingness to integrate international teams and working environment Ability to effectively interact with all organization stakeholders Strong organisational skills and ability to prioritise, meet goals and provide results Proven project management skills to take the lead on smaller change projects High level of integrity and work ethic Ability to work effectively under pressure without compromising professional standards Excellent communication and presentation skills Selfmotivated and demonstrate doer mentality Ability to clearly explain complex technical issues to nontechnical people QUALIFICATIONS EXPERIENCE Bachelors degree in Computer Science, Engineering or Information Technology Minimum three to five years of applicable professional experience Sound technical understanding of the IT landscape and related technical skills as well as its business applications Office 365 Azure ADAD Connect, ADFSMicrosoft TeamsExchange OnlineMS SharePoint online OneDrive for BusinessMS Power BIMS o365 E5 Compliance and security features Azure Information Protection, Cloud Security, DLPEnterprise Mobility Management MS Intune, MDMMAMGeneral Windows landscape MS Windows Servers, MS SQL, MS IIS MS PowerShell GraphAPI BackupRestore Fluency in English, any other language is considered as an asset Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: office
digital
engineer
workplace
Category:Transportation and Logistics