(Telecompaper) Orange has presented its 'Essential2020' 5-year plan, focused on customers, ranging from those who value price over all else to those who have a particularly high level of service expectation, as well as business customers of every type, from SOHOs to multinationals. The operator aims to provide each of its customers an unmatched service experience, wherever they are. It will leverage five main drivers to meet its objective: offering richer connectivity, reinventing the customer relationship, building a people-oriented and digital employer model, accompanying the transformation of enterprise customers and diversifying by capitalising on its assets. Orange will offer richer connectivity in each market where it is active, and plans to invest EUR 15 billion in its networks between 2015 and 2018. It aims to triple average fixed and mobile data speeds by the end of 2018, compared to 2014. In France, Orange will triple its investment in fibre by 2020, and boost the number of fibre connected homes to 12 million in 2018 and 20 million in 2022, versus 3.6 million at the end of 2014. The group intends to report a higher restated EBITDA and revenue in 2018 than in 2014, with its restated EBITDA reaching a low point of EUR 11.9 billion to EUR 12.1 billion in 2015, in line with its previously stated objective. Orange expects its restated net debt to EBITDA ratio to be at 2x over the medium term. The group will maintain a minimum EUR 0.60 per year dividend between 2015 and 2018.