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PHH Arval Adds CTI System for Roadside Assistance Calls

2013-09-05 19:00:58| AutomotiveDigest.com - Automotive Industry News

PHH Arval has added a new computer telephone integration (CTI) system for its call center agents to respond to 15,000 roadside assistance calls a year. Information is obtained and then the driver is put in contact with third party suppliers, such as Road America. Now, a driver is prompted to give details of all his [...]The Article PHH Arval Adds CTI System for Roadside Assistance Calls appeared first on Automotive Digest.

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