PHH Arval has added a new computer telephone integration (CTI) system for its call center agents to respond to 15,000 roadside assistance calls a year. Information is obtained and then the driver is put in contact with third party suppliers, such as Road America. Now, a driver is prompted to give details of all his [...]The Article PHH Arval Adds CTI System for Roadside Assistance Calls appeared first on Automotive Digest.