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Proximity Support Technician temporary
2015-07-02 16:05:16| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Proximity Support Technician for a temporary period with the possibility of extension. Tasks and Responsibilities Provide 1st, 2nd level addedvalue IT support to 200 members of SRE directorate at ESTEC Quick respond to requests for service received by phone, email and in person, providing resolution, escalation when necessary and subsequent management of incidents Proactive identification of potential incidents and providing resolutions before the incident occurs Logging all received requests for assistance and maintaining ownership of the request until completion Installation and maintenance of Windows and Mac desktops, laptops and peripherals as required Provide application support for ESA Standard software packages as required Provide application support for nonstandard software Active participation in projects as required Creation of documentation for user support tasks when required User account management and process management for new and departing users Liaise with the third parties to redirect issues to the responsible teams on behalf of SRE users Assist in the recommendation for hardware and software purchases Assist in testing of software and hardware for purchase by Science Assist in monitoring of existing systems to ensuring correct operation Printer maintenance such as toner replacement and minor repairs Operation of loan equipment pools. Requirements Hardware experience Knowledge of PC desktops, laptops, Apple Mac laptops, iPhones and various peripherals in standalone and networked environments HP Printers and digital senders in a network environment Knowledge of Office network equipment minihubs, switches, etc.. Software experience Good knowledge of Mac OSX and Windows 7 Good knowledge of Internet software such as various web browsers and FTP clients ESA standard software experience MSOffice, Lotus Notes, McAfee Antivirus, Adobe Acrobat Knowledge of Active directory users and computers Knowledge of a call logging system Ability to support adhoc applications as required Linux experience an advantage Knowledge of Windows server technologies an advantage Basic Citrix administration Knowledge of Microsoft SharePoint useful. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Proximity Support Technician temporary Reference PST0115 Application closing date 12.07.2015 Start date 03.08.2015 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC
Tags: support
temporary
technician
proximity
Category:Transportation and Logistics