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Realigning Your Focus
2013-01-12 16:29:34| AutomotiveDigest.com - Automotive Industry News
Every automotive repair and service facility has roles. You have technicians, service advisors, managers and other roles in your shop. Along with the people in these roles, you have expectations. The question is, are your people there for the right reason, and are they living up to expectations? Service Advisor Role Expectations for a service advisor are endless. Maintaining gross profit margins on parts and labor, keeping big Average Repair Orders (AROs), keeping techs motivated and busy and keeping customers happy, just to name a few requirements, are crucial to a peak-performing shop. You need service advisors who can meet the expectations. Chris Frederick, CEO of the Automotive Training Institute, shares ideas on improving dealership service and repair centers customer satisfaction by making sure the Service Advisors and technicians are well-trained and meeting your expectations. The Article Realigning Your Focus appeared first on AIN Media.
Tags: focus
Category:Automotive