Reputation Management on the internet is becoming more and more prevalent with many consumers becoming familiar with social media and search engine reviews. The importance of moving from a reactive to proactive attack is more important than ever.
You should to take the time to do a Google Search of your company and read what consumers have to say about your business. If youre not satisfied with the results of your search, consider how you can encourage satisfied customers to give positive feedback on their experience. Also, consider if you do not have a lot of reviews, what a few negatives ones would do to your reputation. Now is the time to build a bank of positive reviews!
Ten free or inexpensive ways to help improve your Online Reputation
1. Requesting a review at time business is conducted than a follow-up email sent to the customer though your CRM to remind them either that same day or within 24 hours of their purchase.
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