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Rogers' billing process is getting a revamp, says CEO Guy Laurence

2015-04-22 02:36:22| Telecom - Topix.net

Rogers customers who say they're frustrated trying to figure out their monthly bills could find some relief in a revamp of the process announced Tuesday by chief executive Guy Laurence. Laurence told reporters that Rogers Communications will roll out an improved billing process over the next few weeks, fixing a problem that created a baffling disconnect between customers and company service agents.

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