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Salesforce takes a shot at Zendesk, Freshdesk with Desk.com upgrade

2014-06-17 15:43:14| InfoWorld: Top News

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application. Desk.com is the result of Salesforce.com's 2011 acquisition of Assistly and is the SMB alternative to its Sales Cloud support software suite, which is aimed at big companies.

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