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Satcom Support Technician Iridium
2015-06-18 17:05:07| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Support Technician has arisen within Airbus Defence Space in Portsmouth. This role is to provide continued technical and maintenance support to the SATCOM services utilising Iridium equipment, through ensuring timely return of defective units, prompt configuration of units to meet service activation dates, effective management of customer queries and problems while building an effective relationship with the OEM. KPIs include Customer request closure timeliness, Stock accuracy and spare part availability at point of requirement. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Your main tasks and responsibilities will include I Provide an excellent level of customer focussed technical support Provide regular ongoing phone and email support to military contacts, end users, and Airbus Defence and Space intheatre teams in deployed areas as part of a delegated helpdesk capability. Provide support for civilian users utilising Iridium equipment within civilian SATCOM services, including aviation customers. Respond to customer queries in a timely and helpful manner. Support customers with processes required in order to call upon further UK support material or personnel. Update the GC customer billing team with equipment airtime usage information and customer service requests. II Deliver Efficient Material Logistics Support Prepare Iridium equipment and associated SIM cards for despatch in support of a variety of SATCOM services and customer requests. Including Monitor and Coordinate deployed spare welfare Iridium kits by issuing out replacements for unserviceable kits when they are reported as damaged. Including ensuring they are packaged effectively and raise DRNs delivery notes. Maintain deployed pools of spare equipment by repairing and reissuing kits as and when theyre returned to the UK. Process and despatch units to meet operational orders as they are received by the customer. Manage SIMs using the Iridium network management tools when Terminals undergo long term maintenance and activating new SIMs before Terminal redeployment. Deal with unserviceable returns, producing sentencing documentation and forwarding to the applicable repair agent. Produce a quarterly customer out of scope report, ensuring all supporting documentation is in order, seeking MOD repair approval to unserviceable handsets which were missing required paperwork or were otherwise out of scope. Supplement this by attending quarterly out of scope meetings to discuss and efficiently present this information to the customer. Maintaining Iridium stock area of warehouse during frequent check inscheck outs including cleaning of pelicases and ancillaries. III Utilise business tools for provision of support services to provide assured support services Consistently update deployment and shipping information, and generate reports from the company logistics management tools SAP Remedy. Produce customer usage reports, including validating figures with the GC billing team. Creating purchase requisitions and ordering new Iridium equipment as and when required. We are looking for candidates with the following skills and experience GCSEs, HNCHND or equivalent with Engineering background Knowledge of Skynet 5 would be desirable Ability to provide assistance in urgencies and to conduct maintenance activity Good understand of logistic processes and value this brings to company and customer Understanding of equipment value in a service context phones, sim cards, etc Proficient in SAP to update databases and MS Office Can do, technically orientated mindset Good ability to deal with customers Good problem solving skills and team player. Please apply on line for this vacancy using your eRecruiting profile with your CV attached. To apply click here
Tags: support
technician
iridium
satcom
Category:Transportation and Logistics