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Service Delivery Manager
2021-01-26 12:12:22| Space-careers.com Jobs RSS
Position Reference 691 To support our growth in Czech Republic, particularly with the future European Union Agency for the Space Programme EUSPA, RHEA Group is currently looking for a Service Delivery Manager to work in our office in the city of Prague, Czech Republic. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its key client and continues to deliver as it commits to. The Service Delivery Manager will be part of the extended European Professional Engineering Services Management team and will participate in the growth strategy of the overall business. Tasks and Activities The scope of work will include Be responsible for the daily operation and the quality of the service provided to the EUSPA. Liaising between the client, the employees, prime or sub companies as well as RHEA HQ and the RHEA Business Unit. Building strong relationships of trust with the client, understanding the technical and organisational challenges they face and supporting them in their needs. Building strong relationships of trust with the employees, ensuring the technical delivery to the client is successful and the internal organisation is efficient and smooth. Supporting the RHEA Business Unit in the preparation of new contracts, implementing existing Framework Contracts. Be responsible for ensuring the contractual deliverables are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts. Managing the resourcing of GSA contracts, with the support of the Recruitment Team. Understanding the needs of the clients. Following the recruitment cycle. Deploying the new resources. Be responsible for the time management of the employees timesheets, absences. Supporting the organisation of missions for the onsite team and validating the corresponding expense claims, according to the internal processes and rules. Participation in the performance management process completing the annual performance reviews of the team in GSA Prague. Supporting the Local Operations Support Officer in some of her daily tasks. Supporting the Business Development team by bringing business intelligence, when need be. Skills and Experience The following skills and experience are mandatory A University Education preferably in a engineering or technical discipline. Minimum 10 years of experience working in service delivery management or operations, preferably within an engineering capacity. Good knowledge of the MS office tool, especially MS Word and MS Excel. Strong technical background with ability to explore technical gaps with a client, preferably within the space domain. Previous experience in an international environment. Passion for Space and knowledge of the sector, particularly in navigation, telecommunication or Earth Observation Satellites. Enjoying team working, especially in a multicultural environment. Capability to build trust and show inspiring leadership based on strong indirect management skills. Good organisational and planning skills, with a strong ability to work under strict deadlines. Excellent written and spoken English. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 2802201. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
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Category:Transportation and Logistics
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