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Service Managers: Get the Most Out of Your Fixed Ops Team
2013-02-08 19:51:16| AutomotiveDigest.com - Automotive Industry News
Don't waste your time trying to help an employee who doesn't want to be helped. People who resist being helped with behavioral and skills development needs will drain the life out of you. They're adults; making their own decisions As a manager you have one primary responsibility "provide the business owner(s) with a return on the assets they have assigned to you". These assets can be broken down into three distinct categories: Human assets: the employees in your department Physical assets: building, tools, equipment, software, etc. Customers assets: your dealer, over time, has developed a distinct "BRAND" for their dealership. This brand delivers buying customers and customers who are here because of the dealership's brand but have not yet made a decision to purchase Larry Edwards, president of Edwards & Associates Consulting, focuses specifically on Fixed Operations and wants to make dealers aware of how important it is to have your Service Manager know and understand the role he or she must play to make the most of the Fixed Operations end of your dealership.The Article Service Managers: Get the Most Out of Your Fixed Ops Team appeared first on Automotive Digest.
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Category:Automotive