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South Wales Police Revolutionises 999 Service with IP Telephony and Collaborative Contact Centre

2013-06-26 06:00:00| Industrial Newsroom - All News for Today

The OpenScape portfolio delivers better first call resolution with single Public Service Centre call handling<br /> <br /> MILTON KEYNES, England - South Wales Police has consolidated all call handling to a single Public Service Centre which now handles both non-emergency and emergency calls. The Centre, which is one of the first to do so, has already generated internal cost savings on South Wales Police's entire voice estate and its contact centre estate.<br /> <br /> Siemens Enterprise ...This story is related to the following:Telecommunications Services

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