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Supervisor, Service Management Center
2020-12-04 11:12:30| Space-careers.com Jobs RSS
at least for one year ROLE DESCRIPTION SUMMARY You will have the functional responsibility for the MCR during the respective shift schedule. You are organizing the working process during the shift hours to ensure that the provider services running efficiently without interruption. You have to conduct faultsuccess investigations events that occured during the shift and present them to the respective leadership team. You are the first point of contact for internal stakeholders as well as external customers in case of interference. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Coordination and organization of all working processes in the Master Control Room MCR Distribution of workload during the shifts between the operator stations Communication interface between the departments and internal external customers and suppliers Managing problems and compliance to the escalations processes Supervising of systems and services with various monitoring tools Securing the smooth functionality for the technical infrastructure Securing the correct program schedule while adhering to the broadcasting schedule First Line service in case of technical damage for keeping the service Reporting to customers as well as documentation and data management for events occur during the respective shift schedule COMPETENCIES Ability to work under pressure Excellent teamwork and crossfunctional cooperation Constant motivation to drive improvements Independent, Structured, solutionoriented and reliable approach Strong communication skills towards internal departments and external customers Willingness to work shift QUALIFICATIONS EXPERIENCE TV orientate apprenticeship or similar academic studies Minimum five years experience in MCR or in broadcasting Strong experience of classical and IP based broadcasting systems Experience in signal contribution and distribution Highly developed sense of responsibility, service orientation and a confident, proactive approach Fluent German English in written and verbal mandatory Technical affinity and sound knowledge of MS office and EDV applications SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: service
center
management
supervisor
Category:Transportation and Logistics
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