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Home › Telcos miss the mark on customer centricity

 

Telcos miss the mark on customer centricity

2017-11-29 01:00:00| Total Telecom industry news

Telecoms operators must evolve their businesses to create a culture of customer centricity in order to attract and retain customers in an age of digital transformation, but they are not there yet, according to a new study from customer experience specialist Ocean82. AT&T and NTT Communications are some way ahead of their rivals in this respect…read more on TotalTele.com »

Tags: customer mark miss telcos

Category:Telecommunications

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