je.st
news
Texting tips: Engage with your customers
2013-07-02 19:09:32| AutomotiveDigest.com - Automotive Industry News
Dealers sometimes dont realize they can ask to text message customers, and theyre missing out on a huge opportunity, shared Jack Simmons, Cars.com Dealer Training Manager. If we get a phone call during a meeting or an email while spending time with friends or family, most of us arent going to answer it right away. But if we get a text, are we likely to look at it and even reply immediately? You bet. Even with consumers sending approximately 2.3 trillion text messages a year, many dealerships still wrestle with how to effectively use SMS as part of their customer follow-up process. These guidelines and best practices can help serve as a framework for incorporating text into your customer contact strategy. Ask before you text Keep reading!The Article Texting tips: Engage with your customers appeared first on Automotive Digest.
Tags: tips
customers
engage
texting
Category:Automotive