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Texting tips: Engage with your customers

2013-07-02 19:09:32| AutomotiveDigest.com - Automotive Industry News

Dealers sometimes dont realize they can ask to text message customers, and theyre missing out on a huge opportunity, shared  Jack Simmons, Cars.com Dealer Training Manager. If we get a phone call during a meeting or an email while spending time with friends or family, most of us arent going to answer it right away.  But if we get a text, are we likely to look at it and even reply immediately?  You bet. Even with consumers sending approximately 2.3 trillion text messages a year, many dealerships still wrestle with how to effectively use SMS as part of their customer follow-up process. These guidelines and best practices can help serve as a framework for incorporating text into your customer contact strategy. Ask before you text Keep reading!The Article Texting tips: Engage with your customers appeared first on Automotive Digest.

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