Generating a stellar online reputation takes leadership, commitment, focus and a foundation thats built on treating the customer like a rockstar. Treating your online customer as the enemy will kill any chances you have of building good will and ensuring positive reviews. If your staff carries out this adversarial stance, you dig yourself deeper into the hole.
There are strategies and specific tactics to take with these online ratings platforms. Most of your process is already in place and some training may be all you need to get going. Its a matter of simply enhancing your CSI procedures to include online ratings management.
Get the pointers from Kathi Kruse, founder of Kruse Control, Inc.The Article The Deadliest Threat to Your Online Reputation appeared first on Automotive Digest.