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User Support Analyst
2014-02-25 14:36:55| Space-careers.com Jobs RSS
An exciting new opportunity has arisen for a User Support Analyst to man and operate the Service Desk as part of the Service Desk Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Typical tasks and responsibilities will include To installconfigure and administrate desktop and notebook systems hardware and operating system MS Windows, hardware peripherals printers, scanners, etc, and standard office applications To maintain, administer and support remote access devices e.g iPhones, VPN tokens To administer user accounts and manage user permissions To provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc To support the procurement of softwarehardware and participate in crossteam IT Projects To operate the Service Desk providing firstsecond level user support for corporate ICT service users. Document actions and interactions related to Service Desk calls or user requests. All applicants require extensive knowledge and experience in The installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer and the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Experience in performing user administration in MS Active Directory and Exchange along with extensive experience in end user support in general. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment The successful candidate will have a customer focused and service orientated attitude along with excellent interpersonal skills, particularly when under pressure and dealing with demanding customers. Experience in a structured ISO 9000 certified andor ITIL based information technology service organisation along with experience using Microsoft Management Console, software distribution systems and hardware installation, maintenance and troubleshooting would all be considered advantageous. All applicants require a good working knowledge and understanding of the English language, French or German would be desirable.
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support analyst
Category:Transportation and Logistics