Virtually all new vehicles rely on voice recognition to help operate the increasing number of high-tech features. The problem is that voice recognition systems often fail. A command to change the radio channel is misinterpreted and the navigation screen is suddenly flooded with icons for gas stations and restaurants. After repeatedly struggling to find an address on the main street in a major city, a motorist gives up and plugs the information into their smartphone.
The new J.D. Power 2014 Multimedia Quality and Satisfaction Study reports that voice recognition has become the single largest source of complaints about new vehicles. Problems pairing smartphones to a vehicles Bluetooth system is the second most common problem
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