The automotive industry is changing dramatically and will become even more heavily regulated in the future. Dealerships who continue to operate without being compliant will invariably struggle. Lack of legal compliance is not an option for dealers who want to stay in business and prosper. Todays dealers need to be proactive and creative enough to change their processes so they can be more profitable as well as compliant. It just makes good business sense.
A number of long-standing dealership practices are not necessarily legal or ethical any longer. Unfortunately, in many cases the old-timers have taught the new hires the old school way of doing business and the problem goes on and on. Many dealership employees have never been properly trained in compliance matters, so they simply rely on doing business the way its always been done.
Dealerships must be especially vigilant on issues of compliance, as Dealer Compliance Consults point out. Make sure your staff has sufficient knowledge to protect the dealership from potential lawsuits.
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