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Who Will Win Service and Parts Battle: OEMs and Dealers or Aftermarket?
2013-06-03 22:56:28| AutomotiveDigest.com - Automotive Industry News
Vehicle connectivity systems are starting to play a key role in automotive service and parts but the big question will be: Who wins? The race is on between OEMs and their dealer networks versus aftermarket service and parts to partner with the consumer, said Vehcon CEO Fred Blumer. Blumer, a telematics expert and former top executive at Hughes Telematics, was the keynote speaker at AAIAs 2013 Aftermarket eForum, along with execs from Delphi, UPS, and eBay. Within next 10 to 15 years, unless automotive aftermarket develops an effective response, will be shut out of service market significantly, Blumer said. Blumer described how an embedded vehicle diagnostics system sends data packets back to the OEMs CRM system. CRM system analyzes data sending consumers directly to OEM dealers. Key is to partner with the consumer, according to Blumer encourages aftermarket to provide alternative, attractive options to OEM systems. Read all about what Blumer thinks is next for connected cars and the service and parts markets.The Article Who Will Win Service and Parts Battle: OEMs and Dealers or Aftermarket? appeared first on Automotive Digest.
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Category:Automotive