To increase shop proficiency, consider closing your back parts counter. Your service department just might turn more clock hours.
There are many ways to gauge service department performance. We advise measuring technician proficiency, which is defined as hours produced divided by hours available.
Instructor Bob Atwood, who teaches Fixed Operations II at NADA University, shares his thoughts on ways to increase shop proficiency and the NADA guidelines for technician proficiency with dealers across the country.The Article Why You Should Close Your Back Parts Counter appeared first on Automotive Digest.