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Zappos founder says customer service is his real business
2014-11-20 23:28:21| Grocery - Topix.net
ABJ Editor Colin Pope speaks with Zappos.com executives Tony Hsieh and Fred Mossler during the November ABJ Face 2 Face event. Tony Hsieh may have created a billion dollar company out of an online shoe retailer, but he really thinks his business is customer service and company culture.
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