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Tag: center manager
Skill Center Manager Adjoint FH
2021-07-09 11:13:20| Space-careers.com Jobs RSS
La mission de CS GROUP tre la pointe des technologies pour garantir la scurit de tous dans un monde en pleine mutation. Lexpertise reconnue du groupe lui permet dintervenir l o les enjeux de scurit sont les plus sensibles aronautique, dfense, nergie, spatial Et, aussi, l o les rponses sont inventer ou rinventer lutte antidrones, cyberscurit, traitement de donnes satellitaires Vous souhaitez voluer dans une entreprise dimension humaine qui encourage linnovation, la curiosit et la prise de responsabilits ? Un groupe qui cultive la diversit de ces mtiers, issus de lunivers IT mais aussi du monde scientifique et qui investit prs de 15 de son CA en RD ? Rejoigneznous et additionnons nos talents ! Nous recrutons unune Skill Center Manager Adjoint pour rejoindre notre business unit Espace au sein des Skill Center User Services et DevSecOps. Votre mission Vous interviendrez en totalit ou en partie sur Gestion des ressources Espace des Skill center, Anticipation des besoins sur les projets, Gestion des comptences disponibles, Management des plans de charge, Suivi attentif des ressources partages, Gestion des annonces, qualification des candidats en coopration avec la RH, Entretiens dembauches et entretiens annuels des collaborateurs, Anticipation et suivi des formations, Dveloppement des offres et des produits technologiques, Pilotage des projets du skill center RD, RT, POC, produits open source. Qui tesvous ? De formation Bac5, vous avez une exprience en gestion de projet ou dquipe en ESN. Une connaissance des environnements techniques informatiques et nouvelles technologies architectures logicielles, web, cloud serait un plus. Vous aimez travailler en quipe et prendre des initiatives ? Vous tes autonome et aimez la polyvalence ? Vous avez un got du dfi et un bon esprit de synthse ? Alors vous tes la ppite que nous recherchons ! A comptences gales, ce poste est ouvert aux personnes en situation de handicap. Qui sommesnous ? Notre business unit Espace, fort de ses 430 collaborateurs et de leur expertise IT et mtiers mcanique spatiale, segment sol image, logiciel embarqu satellites, fournit des systmes cls en main et des services dingnierie pour les agences spatiales et de dfense, les matres duvre et oprateurs de satellites, et les acteurs des applications spatiales. Pourquoi choisir CS GROUP ? Pour notre filire Expert qui valorise vos comptences techniques, notre engagement dans linnovation avec un budget RD de 30 millions deurosan, nos engagements socitaux et environnementaux index dgalit professionnelle 86100, partenaire de lassociation Elles bougent, membre de la plante Tech Care etc. Et bien sr la possibilit de tltravailler, un programme de cooptation, la complmentaire sant, les RTT, le CE. La suite des vnements Si votre profil est un match, vous aurez un entretien technique avec un de nos Responsables oprationnels. Puis, vous rencontrerez Magali ou Cindy lors dun entretien RH. Et nous nous engageons vous faire un retour par tlphone
Tags: center
manager
skill
center manager
Operation Manager, Service Management Center
2020-12-04 13:12:30| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY You as the Operation Manager will lead the 247 operations. It is your responsibility to ensure that the companys video services are operated at the highest standards. You are responsible to implement the right tools, procedures and working methodology to maximize the teams responsivity and ability to deal with any situation. You are responsible for service assurance and monitoring, assess and solve outages, log and create outage reports, first line point of contact for our customers and escalation management. These tasks are executed according to standard operating procedures SOPs. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Lead the local team of Playout Operators and Supervisors in Munich Manage ongoing shift patterns and staffing, including recruitment when applicable Manage both team and individual team member performance and progress Ensure local trainings and knowledge transfer to the team as well as to individuals Manage and constantly improving the ongoing activities in Video Operations Manage and improve the Operations Tier1 Technical support capabilities Lead and document outage investigation processes in order to avoid future failures Build interfaces with technical department, commercial department and customer care Responsible for internal and external customer facing reporting SLA, RFO, etc.. Responsible for introducing, maintaining and enforcing SOPs Responsible for maintaining and smooth operation of all OSS tools NMSs, ticketing system etc.. used by the SMC and reporting about issues to the relevant department Report to the companys management on outages and their status First line support for Tier 1 customers Manage Capex and Opex assigned to this department Coordinate with other SES facilities and managers to align on SOPs, systems and improvements COMPETENCIES Strong people management skills Excellent teamwork and crossfunctional cooperation Proven record leading customer service activities, including leading crisiss and managing problematic andor demanding customers Constant motivation to drive improvements Ability to work and make decisions under pressure in a stressful environment Independent, structured, solutionoriented and reliable approach Available after normal working hours Willingness to work shift if required QUALIFICATIONS EXPERIENCE An engineering degree or equivalent academicprofessional qualifications Minimum five years experience in a Service Management Center Familiarity with the technical aspects of the provisioning chain of services Familiarity with the principals and components of RF, Satellites, Video, sound, electronics Proven ability to envision, initiate, create, document and implement companys procedures, processes and workflows Proven ability to build and execute reporting processes both internally and externally Fluency in English, both oral and written. Fluency in German highly desired SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: service
center
management
manager
Manager, Space Operations Center SOC, Manassas, Virginia
2018-10-03 22:27:13| Space-careers.com Jobs RSS
Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communications solutions. SES leads across new technologies in video, enterprise, mobility and government. We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent. We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide expensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams. We distribute 7,400 channels to more than 1 billion people in 317 million homes. We work together with our partners to develop new standards that transform how people consume and enjoy entertainment. Your Job The Manager, SOC Manassas, has following two main areas of contribution manage the MEO Satellite Control Center in Manassas be the technical lead and POC in Manassas to everyone and trainer for the Real Time Analyst team. Your Responsibilities Role 1 SOC Manager in Manassas Responsible for the daytoday flight operations activities of the MEO satellites, organizing and supporting a 24 hours 7 days a week operational environment in consequence Manage a technical staff of 4 Real Time Analysts and a Team Leader ensure staff is fully certifiedaccredited and regularly trained perform the full APR cycle for the Team Leader and cascade down the needed tasks and objectives to the RTA Team Leader and RTAs as a group Ensure the Satellite Control Center is continuously fully operational and coordinate activities with all ground and space groups worldwide in consequence Manage the development of innovative solutions new SOC tools, new processes, infrastructure upgrade, task automation to cope with increasing operational complexity and workload significant increase of the number of satellites and operational constraints, different ground control systems Ensure availability of required operational procedures, policies and tools task scheduler, log book, alarm log. Liaise with all operations and engineering Managers to ensure that the operational concepts, procedures and systemstools used in the control of the satellites are maintained and updated as necessary, proposing improvements when operationally required Coordinate and ensure the 24 hr availability and use of a diverse worldwide network of operational resources Continuously improving the safety, performance and efficiency of operations. Perform other duties as assigned by the Senior Manager. Role 2 Mission Operations System Engineer Provide System Engineer for Space Ops TTC resources ensure system readiness, manage resource utilization, and provide Change Request support to the Schedulers to mitigate outages as required Lead the integration and deployment of alternative TTC resources and manage tools that will enhance the resource utilization. Lead communication and support with adjacent organizations both internal and external to the Space Segment to ensure the smooth development, integration and operation of the Satellite Operations infrastructure Develop a thorough knowledge of the Ground System to be able to perform a Level 1 support for the OpenSCC ground system. Lead and Train one of the RTA that is dedicated as a stretch goal, to become over time also a level 1 software support. Act as the Lead Ground Operations Manager GOM for Launch, and Early Orbit Phase LEOP. The Lead GOM will be responsible for developing the CONOPS for TTC resources during LEOP and Payload In Orbit Test PIOT. The Lead GOM will also train and schedule the GOM position for all required activities. Continuously improving the safety, performance and efficiency of operations. Create the planning of all the Ground and Space activities as required the socalled Master Schedule Operate spacecraft in accordance with approved procedures and the daily operations plan, when the fleet or a portion if it is flown from the bSOC. Continuously monitor spacecraft telemetry and alarm status. Respond to alarms or anomalous conditions by using good judgment, in particular by applying the process of analyzing anomalous behaviors, identifying the cause, implementing and verifying the appropriate contingency procedure and if necessary by calling for additional support Train the RTAs and support them in their growth as Analysts and Controllers. Liaise with the Senior Trainer Coordinator and ensure that the Level 2 scope requested by the RTAs is fulfilled as well as later their Level 1 support. Develop and present Training material as needed and required in accordance with the SOC Training Team Ensure all RTAs can create the Master Schedule and support operation as needed Perform Initial accreditation and Annual Accreditation of all RTAs Your Profile Technicalengineering degree in electronics, aeronautics or equivalent qualifications A very high level of competency in satellite operations at least 10 years experience. A demonstrated ability to manage, motivate and hire the right people A demonstrated ability to work across organizational boundaries A minimum of 710 years of technical, management and handson application experience in the Satellite Operations area showing steady increase in overall responsibility Excellent interpersonal and management skills Effective communicator with good written and oral reporting skills and excellent interpersonal skills with people at all levels of the organization Excellent written and oral communication skills in English Excellent project planning and management skills Objective, rational and multidisciplinary thinking Courage to act upon convictions A high degree of integrity Provides candid feedback Ability to face up to problems quickly and take action A willingness to be selfcritical and learn from mistakes avoiding hubris Experience in providing technical direction in satellite command and control development Experience in defining, designing, and integrating a satellite control center or elements thereof Experience in bringing command and control system online and integrating it into the satellite control center Specific experience successfully working with and within large organizational infrastructures Expert knowledge of Java and Python scripting language Patience and tenacity to work with others with English as a second language Analytical skills combined with the capability to actively solve problems Ability to work error free in perceived high stress situations Display an ability and interest to continuously learn Keep a calm head in a stressful situation We Offer You A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills. An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets. Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide. A comprehensive compensation package linked to your performance and further completed with attractive benefits. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Tags: center
manager
space
operations
Manager, UK Satellite Operations Center UKSOC
2018-03-07 15:26:52| Space-careers.com Jobs RSS
At OneWeb, were on a mission to provide affordable, highspeed Internet access for the worlds unconnected and to achieve the 1 target of the World Society of Information to create a community access point at every school in the world. We realize this isnt easy, but we have designed a combination of satellites and ground systems that we know can achieve this, and we believe it is too important not to do. Eliminating extreme poverty, enabling relief for communities during emergencies or disasters, providing health care, clean water and education, starting a business, individual empowerment and civic transparency are all important goals and Internet access is a foundation for solving these global issues. OneWeb is a technology and infrastructure provider. Our infrastructure enables Mobile carriers, ISPs and governments, to provide Internet Access to their local and remote populations. Our teams talent spans fields from semiconductor design, telecom core network and small cell production and deployment, to hyper local rural regulatory and educational challenges. We are developing leading edge technology to solve some of the worlds largest problems and having a lot of fun doing it! If building the infrastructure to connect 2 million schools is something you would like to make happen, then joining OneWeb may be a great personal and career move. We can provide an intellectually challenging workplace and fast growing opportunity with a clear purpose. Come join the team that is making affordable communication ubiquitous on a global scale. The Fleet Operations UK Satellite Operations Center UKSOC Manager reports to the Director, Fleet Management Segment, and is ultimately responsible for the safe and efficient operation of the OneWeb fleet of satellites. Leading Mission Directors and a wider team of SOC Controllers, the UKSOC Manager will have the authority to execute all actions necessary to maintain payload service, health of the satellites, and overall smooth operations. He or she establishes the satellite operations processes and ensures hardware and software are installed in a manner that meets the needs of the organization. The UK lead establishes the technical rhythm or cadence for operations teams manages the end to end deployment of the complex satellite and ground systems in the UKSOC controls changes to the technical baseline matures the system through the project lifecycle manages system risk directly affecting the lifecycle cost outcome and, manages daily operations in the UKSOC. Responsibilities Lead and manage all planned operations activities within the SOC real time operations Coordinate actions and activities with US Fleet Operations Management team Leads and manages nominal operations of all elements and interfaces Leads implementation contingency and emergency activities including notifications, chairs anomaly response meetings, when required, and ensures complete plans to recover are drafted and executed Required Skills and Experience The ideal candidate will have experience in o Leading large teams of realtime operations personnel and engineers o Realtime flight operations console expertise o Operations software use, configuration and troubleshooting Excellent people management skills with experience of managing in a 247 shift environment, an ability to manage in an international environment Demonstrated ability to work independently, take ownership of all aspects of job and take initiative Excellent oral and written skills and communication briefing skills Significant and proven aerospace industry or equivalent experience Direct experience in command and control system configuration and operation, Launch and Early Orbit Operations, sustaining Satellite Operations, and Flight Dynamics is highly desirable. Demonstrated ability to work to tight deadlines in high stress environment Multisatellite LEO constellation operations experience is preferred.
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manager
operations
satellite
Ground Segment Infrastructure Operations Center, System Manager
2016-08-10 21:06:45| Space-careers.com Jobs RSS
Ground Segment Infrastructure Operations Center, System Manager Position Description System Manager for OneWeb Infrastructure Operations Center IOC. The candidate has an extensive knowledge and expertise in Ground Segment of satellite communications systems. Candidates with particular emphasis on Network Management functions, User Terminal management, and some knowledge of satellite operations will be considered favourably. Knowledge of Requirements document preparation, software development processes and validation techniques are required. The candidate should be knowledgeable of network access protocols, 5G LTE, and file exchange techniques. The candidate should have strong interpersonal skills to manage a team of engineers and subcontractors as well as knowledge in estimation of project costs both labour and material. Job Responsibilities Provide technical interface with customers, Program Managers and supplierssubcontractors, Determine and develop optimum design solutions for Ground Segment system, Decompose, synthesize and analyze complex ground segment technical requirements, Responsible for technical, cost and schedule of projects efforts, Ensure that deliverables fromto other organizations are correct and timely This position requires a minimum of 10 years of experience in the Ground Segment of satellite communications systems including systems engineering management and business development for the items described above. The candidate will need to support extended and flexible hours as may be required, driven by customer deadlines.
Tags: system
center
manager
ground