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ESTRACK Service Delivery Manager
2021-09-07 19:12:20| Space-careers.com Jobs RSS
Do you have strong experience in team management and supervision and indepth knowledge of the ESAESTRACK operational environment and ground station operations? You could be our new ESTRACK Service Delivery Manager. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Package Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities The role is part of the newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Station Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK and MOIIT users. As ESTRACK Service Delivery Manager you will concentrate your activities on the following Managing the NOC shift team, the NOCEngineering team and NOC Scheduling team Provide leadership and guidance to staff Act as an official interface to the customer and users Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring You will require good professional experience in service delivery in a 247 endtoend ground station environment. Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work Youll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity Youll be wholeheartedly supported with development and career progression Great people Youll become an integral member of a welldefined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. Pension About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire Gender, SercoEmbrace Multicultural, SercoUnlimited Disability and InSerco LGBT Networks. Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
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service delivery
Senior Service Manager wmd
2021-06-28 11:12:57| Space-careers.com Jobs RSS
About Telespazio Germany We are the first choice European aerospace company for engineering and operations services. We combine 40 years of experience in hightechnology markets, where trust and quality are needed. With more than 400 employees in Germany, we shape the future of space and beyond together. Our staff plays a key role for our success through their qualifications, motivation, passion, different cultural backgrounds and their sense of collaboration in an open international environment living our values trust, integrity, participation and curiosity. We are committed to crafting a diverse environment and are proud to be an equal opportunity employer. We offer a wealth of benefits to support a good work life balance, including but not limited to flexible working hours, mobile working and encouraging career development. The Position We are looking for a resultsoriented professional with a customercentric mentality and experience in managed services, to join Telespazio Germany as Senior Service Manager in the Operations and Engineering Services department. In this role, we want you to run our high profile and strategic services, strategize and shape the service delivery concepts of the future and craft new service approaches for public tenders. You are instrumental in bundling and boosting our services and achieving above the mark performance. We provide a broad range of services to European customers in the Space Industry. We have highly skilled engineers working in satellite operations, ground segment engineering, simulations and training. We advocate the trend towards full service teams and endtoend service provision, but gladly tailor our services to clients who need smaller, individualized solutions. You report to the department head directly and you will frequently interact with the division heads, running our key accounts, and with support functions like HR, finance, legal, and QA. Your key interactions are with the teams and clients to whom we are providing our services. We are looking forward to meeting you! Your role and responsibilities as a service manager are Service management 75 Act as a primary interface to the client and take ownership of some of our key service contracts. Monitor the service performance against the agreed quality metrics and service levels and ensure timely service reporting. Lead the buildup of the teams and resolve any issues in line with the operational needs and negotiate priorities with the client. Assign tasks and coordinate the oncall schedule and leave planning. Empower and motivate the colleagues in your teams. New service concepts 25 You are encouraged to challenge the statusquo, explore efficiencies across our service teams, suggest improvements in terms of customer experience, and more. We encourage you to look at standard methodologies in other industries. Develop new service delivery concepts and validate new concepts, e.g. through pilot projects or staged introduction of new service features. Support contract managers with the development of new concepts for proposals and support with bids. Identify and introduce new performance metrics related to service delivery and improve training strategies. This position is based at our Head Office in Darmstadt, with options to work from home. It is a permanent full time position with a preferred start date in Q3 2021. QualificationsExperience Masters degree in Aerospace Engineering, Business or similar. 7 years of professional experience in a serviceoriented role, engaging with customers in the space industry. Experience in leading a team. Proficient in English, written and spoken. Crucial Skills Your communication with clients is effective and your negotiation style constructive. You are serious in your commitments and quick to follow through on them. You have a talent in leading and motivating people and you combine that with outstanding organizational skills. You have a commercial mentality and seek continuous improvement with a touch of creativity. Comfortable in your interactions with colleagues, across all domains and seniority levels. Desirable Skills Experience in working with different organisations in a plus. Your Benefits of joining us Worklife balance Flexible working hours, home office, sabbatical time off for travelling around the world, extended parental leave, further education, etc., option to work part time Financial benefits Company pension plan, net wage optimisation programme including IT bicycle leasing, discounted annual ticket for public transport, employer loans, etc. Employee recommendation scheme We are grateful when our employees support us in finding new recruits. You will receive a bonus of 1,500 EUR to 3,000 EUR per successful recommendation Relocation support We offer our newcomers a relocation lump sum and support you in finding a suitable new home as well as in finding a school or nursery for your children and much more. Should need be, this can even include support in the search for a job for your partner. Career development For us, further education and training are an essential part of people management, because this is the only way we can achieve our goal, namely a longterm and successful work relationship with you. Would you like to change your professional focus and work on other projects or change geographically? We will support you here as well. Company event and activities We have BBQs, Christmas parties and TGIF Thank God Its Friday events. On top of that, we organise teambuilding events and events internal to departments to promote team spirit. Let us know if you have creative ideas for corporate events or new initiatives that you would like to introduce to our company culture, no matter whether they are of artistic or technical nature. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Melanie Giesche. Our mail servers are using an antispam module that regularly checks global spam lists. If you are not able to send us an email, it might be because the mail server of your mail provider is listed on one of these lists. We therefore recommend you to use our application form at httpswww.telespazio.dejobs.
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ICT Service Manager
2021-06-17 11:13:21| Space-careers.com Jobs RSS
Please submit your application by 08072021 1159 Prague time The only means of submitting an application for this vacancy is through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers ABOUT THE JOB The Agency is looking for an ICT Service Manager who will actively contribute to the fulfilment of the Agencys responsibilities related to the implementation, supervision, development and evolutions of the ICT services. The jobholder will be mainly responsible for owning ICT service management processes, including the day to day management of thirdparty suppliers and ensuring ICT services delivery in line with agreed performance standards. TASKS AND RESPONSIBILITIES Hisher main tasks and responsibilities shall in principle include without limitation Manage the interface with the Agencys internal stakeholders, internal ICT team and external stakeholders Lead the ICT service implementation process and all related activities e.g. procurements in close coordination with ICT management and other stakeholders Contribute to the service definition, deployment, operations and further development from the ICT service perspective Manage the service delivery on daytoday basis, act as the Agency interface towards the service providers and remedy any issues, escalate problems to ICT management, propose solutions and improvements Manage assigned ICT contracts with focus on efficient ICT service delivery based on formal SLAs and assigned budget Coordinate and actively prepare the technical and contractual documentation for the services Define and monitor service level agreements, KPIs and other service parameters to monitor the performance of the services Operate in compliance with the Agencys Quality Management System ISO 9001 and perform tasks related to quality management Maintain and ensure continuous improvement of ICT service catalogue Ensure the development of service level agreements and operational level agreements for all services in the catalogue Manage ICT service requests, ensuring compliance with agreed governance processes and workflows. MINIMUM QUALIFICATION The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies of at least three years attested by a diploma Appropriate professional experience of at least three years after having obtained the required diploma Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post APPLICATION PROCEDURE In order to consider your application valid, you are required to log in and submit application through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1527
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service manager
Service Delivery Manager for Mission Operations Infrastructure IT
2021-05-04 17:14:58| Space-careers.com Jobs RSS
Are you fascinated about Space? Do you have a strong staff management experience and have worked with ITIL processes including implementation, certification? You could be our new Service Delivery Manager for Mission Operations Infrastructure IT. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. You will focus on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. As Service Delivery Manager for Mission Operations Infrastructure IT you will concentrate your activities on the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Ensure close collaboration with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Excellent command of English, both written and spoken German or French would be a plus. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic. Very strong team staff management experience. Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office 365, MS SharePoint, Lotus Notes. DegreeHNC equivalent preferred. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
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Service Delivery Manager Germany
2021-01-27 11:12:26| Space-careers.com Jobs RSS
Position Reference 746 We are currently looking for a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. Tasks and Activities The scope of work will include Be responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinate the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Perform the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement. Assist in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Build strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Be responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs. Completing all required financial reporting. Monitoring the internal and client KPIs. Implementing and monitoring the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaching out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinating the performance management programme assisting in the annual performance review process. Championing the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent. Experience in a technical services provider. Ability to build networks social and professional easily. Good organisational and planning skills. Diplomatic approach to problem solving. Strong Business Acumen. Excellent skills in MS EXCEL and numerical reasoning. Good data analytical skills. Competence in technical learning. Excellent ability to work with remote teams, especially within a multicultural environment. Proficiency in English and German, both written and spoken. Ability to travel when needed. The following skills would be highly desirable Knowledge of German space industry. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 01022021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
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