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Service Desk Operator
2018-10-26 17:27:50| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you. Serco Italy is looking for a Service Desk Operator Categorie Protette. Package description Full details on application. For this vacancy we will consider candidates belonging to Categorie Protette Law 6899 Main responsibilities Support the Operational Serco Contracts towards external customers to carry out their daily activity Service Requests and Incidents management Anomalies management Fast resolution of routine Incidents and Service Requests at 1st level Routing to Second Line support those calls which cannot found a resolution in first line, requiring a further investigation and a higher level technical intervention Announcements management for users community Daily monitoring on specific componentsapplications Daily interaction with customers and coworkers Contribution to the internal reporting Ideal candidate The ideal candidate should have at least 1 or 2 years of experience in similar service environments and the following Technical skills Knowledge of DMS KT, Alfresco, SEED DMS Knowledge of Linux Red Hat, Suse, Ubuntu Knowledge of ITIL processes Knowledge of Networking principles Knowledge of MS Office Knowledge of Linux Virtual Machine Debian, Red Hat Knowledge of Databases MySQL, ORACLE, PostgreSQL, Informix, SQL Other Skills Excellent English both written and spoken Advanced ability to communicate both orally and in writing Ability to write and understand technical documentation predominantly written in English Professional and knowledgeable attitude and behaviour with customers and coworkers Capacity of achieving schedule and milestones Capacity of working under pressure Customer Service Skills Appartenenza a Categoria Protetta Legge 6899 Preferable TOEFL Certification or equivalent ITIL V3 Certification Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco SpA part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide.
Tags: service
desk
operator
service desk
NEOCC Front Desk Operator
2018-10-12 14:26:33| Space-careers.com Jobs RSS
Position Reference 129 RHEA Group is currently recruiting for a NEOCC Front Desk Operator to work at our clients premises in Frascati, Italy. Tasks and Activities The scope of work will include Awareness of ongoing activities related to NEOs by following news feeds, internet, email lists, and maintaining a network of contacts in the asteroid community. Operation of web tools for communicating the activities of the SSANEO segment Twitter, Facebook, posts on the Minor Planet Mailing List. Note that ESA is already maintaining Twitter and Facebook accounts the front desk operator shall coordinate any activities with the relevant ESA personnel. Act as the first contact point for users of the SSANEO segment by phone, email, or personal contact by answering inquiries and providing additional information as requested by the user. User support in accessing the available SSANEO tools, data and information. Act as an interface between the external experts and the ESAinternal technical team, in particular to update to soft and hardware upon request of ESA Technical Officer. Monitor the ESA web pages and copy NEOrelated articles to neo.ssa.esa.int. Support the preparation of NEOrelated articles for the NEO web pages. Prepare and issue news releases on a regular basis typically once per month. Prepare and issue Close Encounter Fact Sheets when needed. Update the contents of the fireball database. Update the contents of the web page with the NEO Chronology provided by K. v. d. Hucht. Validate any updates to the NEO database done by the external experts e.g. double check updated physical property values via the EARN interface. Perform updates to the contents of the web pages and configuration files. Monitor the activity on the web pages and produce regular statistics on the page access and loading times. Perform regular maintenance tasks as described in the Operation procedures document AD01. Ensure that the priority list is updated properly. Update AD01 NEO operation procedures in case of need but at least every 6 months. Keep priority list clear of deleted objects. Represent the NEOCC at scientific conferences a dedicated travel allocation shall be foreseen for a total of three conferences, including one being overseas. Support public events and meetings. Maintain and operate the orbit determination and impact monitoring software. Skills and Experience The following skills and experience are mandatory Asteroid science background Good communicator Trained in risk communications Familiarity with NEOCC software and web tools How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 31102018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: front
desk
operator
neocc
KKR sells Balkans cable operator United to BC Partners
2018-09-27 15:15:00| Telecompaper Headlines
(Telecompaper) KKR has agreed to sell the Balkans cable operator United Group to fellow private equity fund BC Partners. KKR will retain a "substantial minority stake" after the deal, it said. Financial terms of the transaction were not disclosed, while sources familiar with the matter told the Wall Street Journal that the deal values United at around EUR 2.6 billion including debt.
Tags: united
partners
cable
operator
TV App Agency and Humax implement Android TV Operator Tier launcher
2018-09-16 08:30:04| Digital TV News
TV App Agency and Humax have delivered an Android TV Operator Tier solution to a major telco. TV App Agency used its TV App Engine and TV App Template to build apps for both smart TV devices and the Android TV Operator Tier launcher.
Tags: agency
implement
operator
app
Tiv launches HbbTV Operator Application
2018-09-14 13:00:18| Digital TV News
Tiv, in collaboration with Yotta Media Labs, has become the worlds first operator to deploy an HbbTV Operator App (OpApp). Tivon, Tivs OpApp, supports all of the features expected of a vertical network operators application for the Italian horizontal TV ecosystem.
Tags: application
operator
launches
application launches
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