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RealVNC and Technicolor enable remote support for Android TV CPE

2020-12-15 17:00:31| Digital TV News

Technicolor and RealVNC have announced a joint initiative to enhance the ability of network service providers to improve remote customer care for the Android TV devices that are being deployed around the world.

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Enercon promotes remote support with newest products

2020-09-01 15:59:45| Label and Narrow Web Breaking News

These new capabilities simulate having an Enercon engineer connected to the system without the need for a service visit.

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Vetaphone providing remote support

2020-07-21 16:42:39| Label and Narrow Web Breaking News

The company's troubleshooting methods recently assisted South Africa's Advanced Labels.

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AP provides remote tech support to pork producers during COVID-19

2020-04-20 21:31:00| National Hog Farmer

The Sioux City team is also using SightCall, which allows a tech to view what a customer shows via their smartphone and then interact with the image on screen.

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AMS Spectral offering remote support

2020-04-08 17:52:00| Label and Narrow Web Breaking News

On-SightLive provides a plug-and-play hardware kit for direct communication with service technicians.

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