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Tag: network operations
Network Operations Centre NOC Technician
2020-07-15 20:12:34| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for two Network Operations Centre NOC Technicians based at ESOC, Darmstadt, Germany. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Successful Candidate The successful candidate should bring the following skills and experience A very good understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Fluency in English spoken and written A good understanding of IT networking WANLAN concepts, technology and troubleshooting Strong service ethic responsive and courteous when handling user calls Problem Solving aptitude PC literacy MS Office Products Familiarity with operational environments Teamplayer skills, ability to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. The following would be seen as an asset Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Interest in and ability to coach train other staff Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools A good understanding of IT securityconcepts, technology and best practices Knowledge of ITIL , certification a plus Knowledge of, or proven ability of linear faultfinding, diagnosis and resolution methodology. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: network
centre
operations
technician
Engineer, Network Operations
2020-07-08 10:12:31| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY As the Engineer, Network Operations you will be working in the Operations Services Engineering group and will be responsible for the Implementation of cuttingedge global network products and services. The engineer will gain a broad knowledge of the SES Networks product range as well as SES Networks global core infrastructure. The primary objective of this role is to ensure SES Networks customers are provided the highest quality service throughout their lifecycle. PRIMARY RESPONSIBILITIESKEY RESULT AREAS Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Configuration, testing, implementation of SES Products Work with Engineering Product Development Teams and support the growth of the SES portfolio Work efficiently as part of a Global multidisciplinary team, utilizing Follow the Sun methodology Responsible for SES Networks Core infrastructure operation and enhancement Develop procedures and training materials for the Network Operations Centre Accountable for network training given to the Network Operations Centre Interact with other operational groups and support coordination of projects Work with various other engineering groups and provide feedbackfeature request to improve customer products Interact with vendors to resolve problems and bugs, perform handson testing and troubleshooting Audit and assess network against customer service requirements and best practices Adhere to delivery schedules and manage time accordingly Development of internal technical support documentation and procedures Provide Level 3 support for Network Operations Centre Work with Network Planning on capacity management and reporting Integrate communication systems with multiple vendor components such as Xiplink products COMPETENCIES Performance Under Pressure Dedication Resilience Selfstarter Accountability Problem Solving Collaboration Customer service Global cultural awareness QUALIFICATION EXPERIENCE Minimum Bachelors degree in Engineering, Computer Science, or similar required education can be subsided for experience Minimum 7 years of experience in IP networking required Satellite, telecommunications, and service provider environment experience preferred Ability to work off hours supporting different timezones for critical network implementation required Advanced experience with MPLS, Layer 2 3 VPNs, VPLS, Carrier Ethernet, CoS QoS, and IPsec required Advanced experience with TCPIP and routing knowledge BGP, OSPF, ISIS, BFD required Juniper JNCIPSP JNCIESP and Cisco CCNP CCIE certifications preferred Apply HERE
Tags: network
operations
engineer
network operations
Senior Engineer, Global Services Network Operations
2020-05-25 15:14:20| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Senior Engineer, Network Operations plays a critical role in supporting the 247 shift of the SES Global Services Network Operations Center, ensuring end to end operational lifecycle of fixed data customer services and infrastructure. The Senior Engineer collaborates with operations, engineering, infrastructure, tools and customer facing organizations to ensure contracted SLAs are upheld and leaves SESs customers satisfied with Managed Services operations. The incumbent is responsible for ensuring Incident management and reporting process adherence and compliance as well as to mentor and train the support teams to the highest level to support multiple technologies and services in a consistent and measurable fashion. YOUR RESPONSIBILITIES Provide Level3 equivalent support to shift teams in troubleshooting incidents by analyzing the troubleshooting data and providing experienced feedback on next actions before engaging next Level support Design and develop training and competency assessment in line with reporting manager towards the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes and services are at par with Global Services standards Liaise with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Create technical documentation to assist the NOC shift engineers with daily incident troubleshooting and resolution. Provide technical input to the Service Improvement team and lead the Problem Management initiative from within the NOC. Identify problems and liaise with the appropriate Engineering team to find appropriate and permanent solutions Document and maintain a lessonslearned database and ensure a constant culture of improvement. YOUR COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive MY PROFILE Bachelors Degree in Engineering, Telecommunications, or related field education can be substituted for experience Minimum 5 years of experience in Satellite or Network Operation Center Experience troubleshooting complex satellite earth station systems Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
network
global
senior
Network Operations Center Engineer Level 1
2020-03-23 16:16:44| Space-careers.com Jobs RSS
SES Government Solutions SES GS is a wholly owned subsidiary of SES SA, operating independently under the authority of a DCSA proxy agreement. Leveraging a 30year heritage of experience in the government SATCOM market, we offer comprehensive satellitebased communications solutions that enable federal agencies, using secure broadband communications, to fulfill both routine and missioncritical requirements. With access to a fleet of satellites in Geostationary Earth Orbit GEO, a network of Medium Earth Orbit MEO satellites, and supporting ground infrastructure, our full range of satellite services and managed endtoend solutions allows for secure, reliable communications and comprehensive global coverage. Our reputation for operational excellence and highly reliable network solutions has been validated by longterm relationships with diverse government, Intelligence Community and other civilian and defenserelated agencies. For more information, visit httpwww.sesgs.com Security Clearance An active Secret US Government security clearance. Network Operations Center Engineer Level 1 Stafford, Virginia Context The NOC Engineer Level 1 manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services. Escalates technical issues to NOC Engineer level 2 when access or communications issues cannot be resolved. ExperienceQualifications Technical experience working in Networking, IT, or satellite telecommunications fields Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems Ability to troubleshoot satellitedata problems remotely, over the phone, or via email Ability to work well in a 247365 shift environment Ability to prioritize, isolate problemsreturn communications to operational status Requires carrying a cell phone 247 and responding to business requirements Military experience as a satellite operator is a plus Satellite Earth station and Teleport experience is a plus Excellent customer service and interpersonal skills Able to work independently and must possess excellent multitasking skills Familiar with the Return Materials Authorization process Ability to sit for long periods of time in front of a computer Excellent communication skills both oral and written Demonstrated working knowledge of MS office and Visio Occasional travel may be required Essential Job Functions The Network Operations Center NOC Engineer Level 1 works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services Isolates, repairs and restores service to customer networks Achieves a high rate of problem resolutiontrouble closure on initial call Provides network support and escalates technical issues to Level 2 Engineer when access or communications issues cannot be resolved Provides realtime status on MEOGEO communications network traffic Gathers load and demand information, allowing SES GS to continuously optimize network performance and ensure quality of servicereliability to customers Provides guidance and direction for Field Service Representatives FSRs in troubleshooting complex satellite communication networks Manages and monitors, performance of the communications networks and resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services Performs system troubleshooting, log retrieval via remote connections Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored Meets andor exceeds the requirements specified in Service Level Agreements Transitions new satellite communications services to NOC monitoringsupport Monitors customers transmitted satellite carriers ensuring they are within parameters As required, schedules vendor access to remote locations for repair and maintenance Implements preventivecorrective maintenance on satellite communications equipment Maintains records of maintenance and repairs of customer networks SES GS and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: level
center
network
operations
Communication and Network Operations Engineer
2020-03-02 17:11:33| Space-careers.com Jobs RSS
EUMETSAT is Europes meteorological satellite agency monitoring the weather and climate from space 24 hours a day, 365 days a year This is your chance to contribute to a world leading earth observation programme, set to generate global weather forecasting and climate monitoring benefits. As a Communication and Network Operations Engineer you will be at the heart of ensuring all elements of this complex network work together to support realtime, endtoend mission operations. This includes internal and external communications networks, operational infrastructure, security, as well as interfacing with the Communications and Networks engineering team within the Technical Scientific Support TSS Department. The post supports the routine operations phases of the current mission systems, as well as the preparation for future missions. Duties Ensure continued effective operations, coordinating maintenance and evolution activities within the operations networks, while maintaining 247 operational availability Liaison and coordination with the ground segment and system operations teams to ensure the continuity and optimisation of mission operations from a communications and network operations perspective through procedure and operations guide updates, configuration changes, database or user interface changes etc. Support the communications systems upgrades and evolutions, including review of the design documentation, and participation in Change Review Boards Support the functional verification and perform the operational validation of operational communications and network upgrades and evolutions, both standalone and in the context of an overall ground segment. Plan and coordinate changes to external entities and partners systems to support evolutions of the existing connectivity Provision of support to operational security issues, relating to the networks and communications Processing and coordination of communications and network related system anomalies, their documentation, investigation, classification and resolutionmitigation, including participation in Anomaly Review Boards Coordination with external entities and partners to analyse and resolve issues related to the communications networks between them Definition and maintenance of system and ground segment procedures and operations guides for communications and networks operations What we offer Generous salary, of up to Euro 7,500 month NET after income tax based on skills and experience Flexible working time including additional flexileave Excellent medical coverage for employee and family Attractive pension 30 days of annual leave 14.5 days public holidays Training and development support Relocation allowance and support if applicable Skills and Experience Solid practical experience of Communications and Network Operations in a 247 realtime operations environment Experience of defining, development, integration, acceptance testing and operation of communications and network systems Experience of Communications and Network Operations Security Practical experience of operation of Cisco or equivalent networks, WANs LANs and demonstrated endtoend systems knowledge. Experience of Voice Loop Systems VLS would be an advantage Experience of management of technical teams or coordination of technical tasks would be an advantage Strong analysis, synthesis and presentation skills Good interpersonal and communication skills, and proven ability to apply these to working within and across teams. Qualifications A relevant University degree in Computer Information Systems, Computer Science, Network Engineering, or equivalent relevant experience gained in a Network Engineering role.
Tags: network
communication
operations
engineer