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Billing Services support interactive voice response.

2013-07-18 14:30:15| Industrial Newsroom - All News for Today

Part of Billing Services Suite, Interactive Voice Response technology includes Inbound IVR, Outbound IVR, and Emergency Alerts, giving end-customers phone number by which they can check account balances or make payments by ACH or credit card, 24/7. To help billers apply payments, Billtrust IVR is integrated with other payment methods, so billers receive one payment file to apply, eliminating extra work required when payment files in different formats are received. This story is related to the following:Billing Services |

Tags: services support response voice

Price and Billing are Primary Drivers of Increased Customer Satisfaction with Utilities

2013-07-17 20:51:00| Transmission & Distribution World

Despite ongoing severe weather across the United States resulting in longer outage periods per event, customer satisfaction with residential electric utilities has increased substantially from 2012 driven primarily by improvements in billing/payment, price and outage communications. read more

Tags: with price customer primary

TexelEnergie Selects Platform to Manage Prospecting, Customer Care, Billing, and Market Messaging

2013-07-11 04:27:00| Transmission & Distribution World

TexelEnergie, a Dutch energy cooperative generating, buying, and selling gas and power to customers in the local community of Texel in the Netherlands, has signed an agreement to license the Nexant RevenueManager software platform to manage a customer self-service portal, customer care and billing, market messaging, and prospecting for its residential and small and medium enterprise gas and power customers. read more

Tags: care customer market manage