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Operations Analyst, Level II Customer Support
2019-08-27 16:18:14| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Operations Analyst, Level II Customer Support United States Manassas, Virginia Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible customer service incidents. You will coordinate with commercial, development, and technology teams to ensure delivery of bestinclass customer service. In this role, you will perform upgrades of day to day operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. You will also support other projects and activities affecting all areas of operations in order to provide bestinclass systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development, and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc., run ESG cals etc. Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc. Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings and conference calls, to develop strong relationships with key internal, external, and industry stakeholders Respond to escalations from operations teams on any topic affecting customer services Provide support to operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
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Support System Engineer mfd
2019-08-27 12:16:52| Space-careers.com Jobs RSS
About us MX1, a whollyowned subsidiary of SES, is a global leading media services provider. We work with leading media businesses to transform content into the ultimate viewer experience for a global audience. MX1 offers a full range of content management, delivery and valueadded digital media services. We have 16 offices worldwide including six global stateoftheart media centres, enabling customers to reach billions of people around the world. Come and be part of the MX1 team and champion the future of media! We currently have the following job opportunity at our offices in Unterfhring, near Munich Support System Engineer mfd ROLE DESCRIPTION SUMMARY You will be responsible for the implementation of global monitoring solutions for the SES video services. This involves the development of protocolsdrivers to newly connected devicesservices, creating and defining templates and increasing the automation level. The current implementation is based on the product Skyline Dataminer. Initial focus is on video services, with the perspective to support the definition and deployment of monitoring solutions for SES Networks services in the future. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Maintenance and support of the global monitoring systems on an administrator level Further develop concepts for the monitoring of our services Development of drivers, connection of new devices and services to the current Dataminer system Development and maintenance of database connectors to other OSS systems e.g. Configuration Management Database in order increase the automatization level Creation of service templates to support the provisioning of new services in the monitoring environment Support of the global support system team with your expertise COMPETENCIES Profound knowledge of the technologies, products and workflows involved in satellite broadcast, OTT and network solutions Experience in objectoriented programming, preferable in C Strong affinity to MS Windows server operating systems Experience in HTML, XML, REST, SOAP, SNMP, communication protocols in general, and clientserver systems Profound knowledge of TCPIP networking, multithreading, Web Services and .Net Remoting Knowledge of MySQL and Apache Cassandra is an asset Knowledge of Microsoft tools, including MS Visio General understanding of software architecture concepts Willingness to challenge and continuously improve established monitoring concepts QUALIFICATIONS EXPERIENCE Bachelor or masters degree in telecom or ICT preferred, alternatively minimum 5 years of experience in a comparable position in the communication industry combined with education as qualified IT specialist, radio and television technology specialist or similar Minimum 3 years experience in programming Profound English language skills Good communication skills OTHER KEY REQUIREMENTS COMMENTS Interface to all engineering and service integration departments as well as to the 247 operational teams in the NOCsMCRs Support of global OSS projects Close alignment with service assurance systems group What to expect? This is a challenging opportunity in a multinational company. Being a 100 affiliated company of SES one of the worlds leading satellite operator we may offer you a wide range of fringe benefits including stock options, company pension scheme, free accident insurance and Sodexo meal voucher. Apply HERE
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system
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Detroit Community Benefits from Support of BASF Volunteers and $50,000 Contribution
2019-08-22 21:21:00| Coatings World Breaking News
More than 200 BASF employees from Michigan recently volunteered to renovate a former school in the Detroit Durfee neighborhood.
Tags: support
community
benefits
contribution
Right to Repair Resurges with Support from Presidential Candidates
2019-08-21 10:00:00| Waste Age
The movement aims to make it easier and less expensive for consumers and independent shops to repair products, making devices last longer and reducing e-waste.
Tags: support
repair
candidates
presidential
IT Support Analyst
2019-08-20 19:17:56| Space-careers.com Jobs RSS
Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a IT Support Analyst based at EUMETSAT. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities The successful candidate should concentrate hisher activities on the following tasks Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Operate the Service DeskHelpdesk and provide firstsecond level user support for ICT endusers Document actions and interactions related to Service Desk calls or user requests Perform distribution and physical installation of the office computing hardware including cabling work Maintain and keep clean the information technology infrastructure and work environment as well as related equipment e.g. printers Interface with hardware suppliers regarding procurement, warranty and maintenance issues Operate and maintain the office computing hardware inventory in SAP Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures Perform incoming inspections of information technology equipment as well as inventories information technology equipment Participate to the management of the stock of spare equipment. Ideal candidate The ideal candidate should bring the following skills and experience Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT e.g. HP desktops, notebooks, Konica Minolta printers and MS Office applications Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload Installation, maintenance and troubleshooting of Windows 10 In addition, the following knowledge shall be considered an advantage Certification for the maintenance of HP desktops and notebooks Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware Experience in performing inventory and stock management Knowledge of managing inventory repositories especially in SAP Experience in working in a ISO 9000 certified andor ITIL based information technology service organisation Working with MS Active Directory and Microsoft Management Consoles Working with Software distribution systems e.g. MS SMS Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
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