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Tag: senior specialist
Hamillroad Software appoints Carl Brock senior application specialist
2021-02-22 12:59:09| Label and Narrow Web Breaking News
Brock brings to the company a wealth of knowledge gained from over 25 years of working in the flexo industry.
Tags: software
application
senior
specialist
Senior Specialist, Technical Training
2020-11-25 12:12:22| Space-careers.com Jobs RSS
The Technical Training Manager is responsible for the leadership and organization of training development and delivery to both internal and external customers. The Technical Training Manager will initially develop an mPower focused Jobset specific curriculum designed primarily for internal operations staff, ultimately the role will be centered on SES NextGen operations and other functions serving all MEO and GEO assets. The Technical Training Manager will be encouraged to use a blend of online, partner and internal training assets in order to deliver a bestinclass training program where outcomes in terms of increased operational efficiency and optimal problem solving will be key. This role will be supported by a training administration function albeit this role will drive training program organization and administration activities. Reporting to this role on a virtual basis will be multiple contract training staff, this role will facilitate their predelivery training, monitor quality of delivery and drive corrective actions when required. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Perform periodic Training Needs Analysis exercises in order to develop and maintain a Jobset based training curriculum inclusive of all training requirements of internal, third party and customers Develop and publish clear and concise training objectives for each training module within the curriculum Collaborate closely with both equipment vendors third party training delivery agents in order to support course development and drive content quality Ensure all course modules are beta tested and approved prior to internal or external consumption Ensure courses are periodically updated and reviewed for accuracy Support the development of online training classes by sourcing relevant internal material and securing the attention and consultancy of subject matter experts Perform periodic quality audits on instructorled training modules and ensure training is complete, accurate and professionally delivered Select, test and certify both internal and thirdparty training instructors Design a set of agreed training quality metrics and report progress on a monthly basis, training quality measurement should include the use of student feedback forms. Oversee training administration to successfully deliver training ontime with a certified training instructor and at a suitable location Be a member of any Service Integrated Product IPT team and support the training requirements of the service being developed Develop and maintain a future roadmap of training courses being developed in time for service or product release, develop a detailed plan to ensure roadmap dates are delivered Where required support oneoff and possibly bespoke training requirements of a specific customer Ensure each training module is supported by a testing regime, collate and report student performance on a monthly basis Develop and publish a training schedule on a quarterly basis Collaborate closely with the Leaning Management organization to ensure all training modules are accessible through the corporate LMS Manage, assign and schedule contract Trainers as required Collaborate with marketing to develop training marketing materials Additional tasks, responsibilities and projects as assigned by Line Manager COMPETENCIES A strong communicator and a world class attitude to customer service Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around any blockers Ability to analyze issues, troubleshoot and make decisions Sense of ownership and responsibility Ability to work at in a fast pace environment Ability to multitask and complete tasks with little to no supervision Ability to lead without direct control Strong presentation skills and the ability to command and control an audience Excellent communication skills, both written and verbal Grammar, proofing, and editing skills QUALIFICATIONS EXPERIENCE Degree Education in an engineering discipline Customer focused mindset and knowledge of customer needs Excellent command of MS Office package Word, PowerPoint, Excel, Visio Strong ability to convert technical information into easy to understand documents Minimum of 10 years experience in Satellite Communications Minimum of 5 years experience in training development and delivery Knowledge of Satellite systems and operations WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: training
technical
senior
specialist
Senior Specialist, Technology Project Manager
2020-10-07 09:16:50| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY As an Technology Project Manager, you will be responsible for partnering with topnotch crossfunctional teams from development through execution of projects using Agile, Waterfall, andor a hybrid of methodologies You will be expertise in one or more of the following areas project execution, analyzing crossteam dependencies, blockages, process efficiency, proper documentation i.e. user stories, release plans in Jira. You will also be responsible for providing support in regularly reporting project status to management and other stakeholders. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Manage sprint planning and execution which includes the management of project progress providing project status and visibility to leadership Organize Scrum and milestone reviews Partner with Product Management to meet project objectives, define roadmap andor sprint goals Own the identification and management of crossteam dependencies Lead team retrospectives to help teams continuously improve their practices to ensure maximum productivity Ensure high throughput of development teams by identifying potential issues and roadblocks and working on preventing or eliminating them Drive network security solutions Create network documentation, training materials, and configuration templates for network drawings, text descriptions, and equipment configurations Work with Product Management, Business Analyst, Architects, and Engineers to plan and ensure product backlog is prioritized, groomed, and has enough detail ready to be worked on by Scrum teams to avoid any downtime, ambiguity or rework COMPETENCIES Mentor, coach, and train team members Facilitation lead release planning, and scheduling, by providing Scrum team statistics, identifying project dependencies, and forecasting velocity, maintain project plans Influence manage multiple teams with tight deadlines and dependencies Innovation drive changes to improve methodologies QUALIFICATIONS EXPERIENCE Required Seniority will be based on experience 8 years of experience and a Bachelors degree, 6 years of experience and Masters degree, or 4 years of experience and a PHD in Engineering, Business or related field required a combination of education and experience will be considered 8 years of experience in Project Management Advanced Certified Scrum Master ACSM or Project Management Professional PMP certification Moderate experience working with highly technical stakeholders Moderate proficiency with Atlassian tools i.e. Jira and Confluence and Microsoft Project Advanced proficiency in English, other languages a plus 10 international and domestic travel Preferred Advanced Certified Scrum Master ACSM and Project Management Professional PMP certification Certified Scrum Product Owner CSPO Experience working in the Satellite or Telecommunications industry Experience working on a global or multinational team WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: technology
project
manager
senior
Senior Specialist, Government Proposals
2020-01-16 13:14:12| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Specialist, Government Proposals Reston, Virginia YOUR ROLE The Senior Specialist, Government Proposals will lead and manage efforts for satellite communications SATCOM and endtoend telecommunication proposal solutions for government organizations. You will manage all daytoday aspects of individual proposals, working closely with the virtual bid teams while bringing in subject matter experts when required. In close collaboration with the Regional Sales Directors and proposal team key stakeholders, you will be responsible for creating and delivering comprehensive proposal answer to existing or prospective clients, on time and within budget. You make sure that the clients expectations and requirements have been addressed as fully as possible by the organization to provide the best possible chance of success. YOUR RESPONSIBILITIES Manage customer Request for Proposals RFPs, bids, quotations, or other documents describing SES productsservices in response to requests from prospective government customers Collaborate with Global Government Sales and Global Institutions Project Sales, business development, engineering, marketing, finance, and legal teams to ensure proposal content is complete, accurate, and timely Manage responses to large procurements for endtoend satellite or communication solutions, managed services, complex solutions involving internal and external stakeholders, as well as task order proposals Schedule and conduct plantowrite sessions, compliance, color team reviews, and lessons learned Provide guidance for both capture and proposal efforts to Sales Directors and capture team members, advise them on effective pursuit and messaging strategies, encourage them to consider all aspects of the clients position and draw out essential discussion and define strategic win themes Establishe priorities and target dates to ensure proposal deadlines are met Evaluate and interpret the most effective means of presenting SESs customer response Serve as a focal point for collecting all proposal information Write, edit and incorporate Marketingprovided graphics to create compelling customer bids Maintain master versions of proposals, including comments and revisions from multiple Subject Matter Experts SMEs Oversee operational activities including developing leading pursuit practices, content for proposal databases, internalexternal marketing brochures and guidancepresentations for meetings Interface closely with proposal center and sales personnel in both the Global Governments Sales and the Global Institutions Project Sales organizations Prepare and deliver training on advanced capture and proposal management techniques to SES staff Take ownership of the proposals components and quality by managing and developing content for proposal documents, maintaining version control and accuracy including executive summary, visuals, biographies and qualifications, applying brand and legal compliance standards to proposalspresentations Translating complex problems and issues into clear and compelling messages, editing highly technical content and adding clarity and professional polish to proposals. YOUR PROFILE Bachelors or Masters degree in related field or 3 to 5 years experience managing and writing Government proposals Minimum of 5 years professional experience in a proposal and technical writing environment Knowledge of Commercial Satellite Communications a significant plus Knowledge of various types of solicitations, government framework contracts, schedules and governmental procurement processes from different countries Strong background in bidprocurement management and established high quality network in sector like United Nations organization, Military and Defense sectors, Government civil areas Product management experience a plus Excellent written and verbal communication skills in English, and good presentation skills Exceptional critical thinking, analytical and problemsolving Exceptional project skills with ability to coordinate virtual teams, strong time management, ability to report key performance indicators to track all aspects of proposalrelated activity Ability to prioritize and multitask within a fastpaced environment to meet the given deadlines Strong persuasion and negotiation skills, capacity to adapt leadership style to achieve results, ability to close deals at Senior Management level Superior use of MS Office Suite Skills, PowerPoint, Excel, SharePoint, Visio, Project, Adobe Acrobat and proposal writing software to produce professional bids Shipley andor APMP certifications Fluency in English, additionally French andor Spanish are considered an asset Readiness to travel. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: government
senior
specialist
proposals
Senior Specialist, Customer Experience and Strategic Projects
2019-12-17 12:13:28| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Specialist, Customer Experience and Strategic Projects Germany Munich Unterfhring ROLE DESCRIPTION SUMMARY You should be a Customer Experience addict believing in customer centric organization and following the strong ambition to transform organizations in this direction. You bring already CX experience from another company into our situation and will help guiding the team. We are looking for a an CX generalist a strong affinity to insightsdata is highly appreciated. You will be responsible for Running dedicated external survey projects as well as internal change projects based on CX findings Setting up the current CX system Qualtrics in a way that will enable swift setup of new surveys. Import of relevant data form various systems into the CX system This includes a close teamup with IT to secure a performing connectivity e.g. to CRMs, SAP, PowerBi, etc. The dataanalytics of quantitative surveys incl. dashboard preparation for management and other lead functions e.g. via PowerBi You will be part of direct CX team of two and a global CX team of six members Beside of CX, you will occasionally take over andor support projects in the field of Strategic Video Solutions PRIMARY RESPONSIBILITIES KEY RESULT AREAS Operational CX survey and change managementprojects Own and execute dedicated survey projects e.g. yearly Voice of the customer In depth analyses of collected data and translation into comprehensive findings Translates data from external sources into dashboards e.g. power BI, both on a regular and ad hoc basis Presentation of findings to relevant audiences Host, moderate and follow up of changeimprovement workshops with relevant internal audiences. IT system backbone CRMs Helps facilitate the transition to and connection of new CRM MS Dynamics to Qualtrics and oversee the potential move to another CX tool Operational tool Helps facilitate the setup of Service Now from a CX perspective and ensures a flawless data flow into the CX system and back Sets up CX dashboards in Power BI, makes data available for different stakeholders upon request Identifies necessary connection to other systems and handles them CX tool setup translate survey into Qualtrics, set up data connection, and followup ticketing Brings Qualtrics on the way to automated survey distribution COMPETENCIES Basic Customer Experience know how and background Statistical knowledge and ability to translate it into laymans language Project management skills, especially when setting up IT projects Experience in working with CX research or marketing research programs, including surveys and other types of research from design through to analysis and reporting of results. Detailoriented and capable of producing accurate and highquality work even under short deadlines. Excellent analytical and abstraction skills HTML, coding experience are an advantage Fluent in English French andor German are a plus Ability to work independently with minimal supervision Very good coordination, time management and priority setting skills Good verbal and written communication skills, ability to communicate effectively with vendors, customers and colleagues Can do attitude independent working style and team player in multinational environmenment QUALIFICATIONS EXPERIENCE University educated or equivalent in a relevant field ideally Engineering MBA or Business Administration degree or equivalent business education At least 23 years experience in data management in a customer experience team or relatable area Ideally CXPA qualified or equivalent CX relevant certification OTHER KEY REQUIREMENTS COMMENTS Willingness to travel to a limited extend Entrepreneurial spirit with cando attitude Diplomatic attitude Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: experience
customer
senior
projects