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Hurricane Sandy rehabilitation to bring service suspensions on Staten Island Railway
2015-10-24 11:47:13| Railroads - Topix.net
A Hurricane Sandy rehabilitation project on the Staten Island Railway will bring weekend service interruptions over the course of the next month, according to the Metropolitan Transportation Authority . In a press release on Friday, the authority announced that a $105 million project, part its post-Sandy "Fix & Fortify" work, has been taking place at the SIR's connection to the St. George Ferry Terminal since Sept.
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Service Support Engineer IP Domain Emergency.lu
2015-10-23 19:05:37| Space-careers.com Jobs RSS
Service Support Engineer IP Domain Emergency.lu 2 year contract Ref SES0680 Region Europe Location Luxembourg Betzdorf Company SES Category Ground Terrestrial Engineering Position Staff Published 20151012 Context SES Techcom is a Luxembourgbased subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for more than 25 years, it provides technical services to the Satellite Industry on a worldwide basis. In this position you will support B2B Techcom services like Emergency.lu. Emergency.lu is designed to deliver emergency communication services anywhere in the world with a 24 to 48 hour response time You will technically support the operation of the service. As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms. Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure. You will also work on the positioningcommercialization of new broadband products and services in the field as well as on new distribution schemes. We offer a 2 year contract starting as soon as possible Responsibilities Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs Act as point of contact to customers requests for information, support and problem escalation. Analyse trends and recommend solutions and service improvement strategies Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services Initiate, prepare and lead product andor service training activities. Perform onsite intervention to resolve issues if required Support Service Desk activities like monitoring, followup trouble ticketing processes, providing regular customer reports and prepare service level reports SLA, KPI Experience Qualifications Engineering degree or equivalent degree in ICT Minimum 3 years of professional industry relevant experience Fluency in English French being considered as an important additional asset. ITIL certification is a plus Uptodate knowledge of broadband and telecommunication services with a solid technology background Knowledgeableexpert in as much as possible domains amongst which VoIP, WiFi and WIMAX broadband networks Deep understanding of the IP domain satellite based networks such as VSAT networks would be considered as an important asset Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions Ability to coordinate internal and external partners to deliver high level service support Excellent presentation, negotiation and communication skills Good understanding of customer requirements and experience to translate them into technical solutions Readiness to travel Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to Senior Manager, Services at SES Techcom Services Apply for this Job online
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Service Support Engineer IP Domain Astra Connect for Communities
2015-10-23 18:01:51| Space-careers.com Jobs RSS
Service Support Engineer IP Domain Astra Connect for Communities 2 year contract Ref SES0679 Region Europe Location Luxembourg Betzdorf Company SES Category Ground Terrestrial Engineering Position Staff Published 20151013 Context SES Techcom Services is a Luxembourgbased subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis. As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product Astra Connect for Communities. Astra Connect for Communities is our groundbreaking solution to provide broadband access to entire villages or in areas not reached by highspeed terrestrial lines. The solution unites our successful satellite broadband service Astra Connect with other last mile technologies like WLan, Cable or Cupper. You will technically support the installation of the network as well as the operation of it. As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms. Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure. You will also work on the positioningcommercialization of new broadband products and services in the field as well as on new distribution schemes. We offer a 2 year contract starting as soon as possible. Responsibilities Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs Act as point of contact to customers requests for information, support and problem escalation. Analyse trends and recommend solutions and service improvement strategies Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services Initiate, prepare and lead product andor service training activities. Perform onsite intervention to resolve issues if required Support Service Desk activities like monitoring, followup trouble ticketing processes, providing regular customer reports and prepare service level reports SLA, KPI Experience Qualifications Engineering degree or equivalent degree in ICT Minimum 3 years of professional industry relevant experience Fluency in German and English French being considered as an additional asset. ITIL certification is a plus Uptodate knowledge of broadband and telecommunication services with a solid technology background Knowledgeableexpert in as much as possible domains amongst which VoIP, WiFi and WIMAX broadband networks Deep understanding of the IP domain satellite based networks such as VSAT networks would be considered as an important asset Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions Ability to coordinate internal and external partners to deliver high level service support Excellent presentation, negotiation and communication skills Good understanding of customer requirements and experience to translate them into technical solutions Readiness to travel Valid work permit Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to Senior Manager, Services at SES Techcom Services Apply for this Job online
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Galileo System and Service Operations Engineer mf
2015-10-23 14:06:33| Space-careers.com Jobs RSS
Galileo System and Service Operations Engineer mf Ref. No. 159625.3 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, ESAESTEC, we are seeking an experienced Galileo System and Service Operations Engineer, to work within the Galileo Project Office at ESTEC, Nordwijk, The Netherlands. Galileo is Europes global navigation satellite system, which will provide a highly accurate global positioning service under civilian control. The Galileo system is currently being brought into operation, with the constellation of orbiting satellites becoming established. The ESA Galileo Project Office, based at ESTEC, The Netherlands, oversees the overall programme and ensures that the various elements of the Galileo system are in place ready to support Galileo services. In this position you will be assigned to the System and Flight Operations Unit of the Galileo Operations Procurement Service Division and will report to the Head of System and Flight Operations Section. Responsibilities As an Galileo System and Service Operations Engineer you will be assigned to the System and Flight Operations Unit of the Galileo Operations Procurement Service Division and will report to the Head of System and Flight Operations Section. Tasks will include the following Maintain and upgrade the Operations Service project documentation, including MOCD, OSRD in order to accommodate the parallel operations and deployment of new infrastructure, and the preparation for the service provision phase Identify the required Operational Improvements based on Operational experience and trend analysis results Interface the System design experts to ensure that the system functionalities and performances fulfil the mission objectives and operability requirements for all the expected System Builds Support GPO on the interactions with GSA on the definition of the operational aspects required for the Service Provision Support the enhancing of operational planning processes and operational interfaces Active participation to Engineering Boards and System and Segments Working Groups Active participation to Galileo System Project Reviews and coordination of the interaction between the operations team and the System Team Follow the definition and implementation of the overall Service KPIs to be applied to Galileo during the Initial Service Validation and Provision phases, and coordinate the technical definition, implementation and validation of the specific operational KPIs Support the preparation and validating the operational procedures for interfacing with the external service providers Manage the Operational Interfaces with the Service Centres, and the delivery of the agreed products OSM, OSP, ORSI, etc, also in the frame of the Galileo Early Services Organization of OSMBs and coordination of the LTP preparation ensuring that the OSMB outcomes are properly taken into account and flown down also at MTP level Management of Planning Requests affecting service provision and Service related incidents analysis investigation Organization and chair of the Service Anomaly Review Boards for the investigation of planned and unplanned outages affecting the service availability and reporting of the analysis results as input to the NAGU process Attendance of Anomaly Review Boards and Configuration Control Board following in particular the technical issues related to Services provision Support the achievement of Operations readiness for GALILEO Services Provision Development in collaboration with the G2G Project Experts the definition of the G2G services This is a full time located at ESTEC, the Netherlands, with frequent travelling to other Galileo locations to follow other test campaigns, infrastructure deployment, project reviews or progress meetings. The requested start of work is December 2015. Qualifications Competencies Applicants shall have an university degree, in a relevant discipline or other suitable qualification. Skills Significant experience in position for operations engineering, operations preparation and execution Familiar with Spacecraft and Ground Segment subsystem knowledge Fluency in English, both in speech and writing Able to work independently Experience with management tasks Familiarity with the ESTEC environment Some experience dealing with external interfaces The ability to multitask efficiently working on multiple activities Significant experience in position for operations engineering, operations preparation and execution, with some experience in management tasks A proven experience in in a commercialindustrial environment is required Experience related to developments in the Galileo project GIOVE, IOV, FOC will be considered an asset Other skills In view of the complex interaction with numerous entities, candidates should have good communication skills and the capability to work in a complex environment with complex task. Good practical and analytical skills are also required. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mr. Kevin Davies by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId740joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae. Closing date November 04th, 2015 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events
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Customer Service Representative
2015-10-23 11:04:38| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Customer Service Representative has arisen within Airbus Defence Space. This is for a FixedTerm Contract of 12 Months within the Customer Support Centre Csc in Corsham Hawthorn, Wiltshire. The Customer Service Representative CSR will facilitate a single point of contact for all Airbus Defence and Space Services Government Communications customers. Their aim to reflect and foster a truly customer focused culture in line with Best Practices and to achieve Customer Service Excellence. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Supporting 247 shift pattern they will be working four 12 hour shifts two will be days and two nights then 4 days off with the last day off on call. Your main tasks and responsibilities will include Promoting a positive image corporate clothing and a quality service culture demonstrating a good personal presentation especially when dealing with the customer face to face. Provide the initial contact for all customers within the Customer Support Centre. Provide and support all Service Portfolio Orders and problem handling. Support a 247 operational Contact Centre operating shifts only and on call. Developing desk standards, procedures and processes in line with SLAs, KPIs, best practice and business needs. General administration duties in support of work carried out in the Contact Centre. Provide confidential card management handling by processing credit card transactions as requested. Ability to work multi domain IT Networks in line with current security procedures. Work closely with colleagues and support the Team Leaders within the department. Ensuring that customer call waiting times are minimised. Completing all activities in accordance with current service performance commitments. Ensuring all aspects of Company and Customer Security policies are upheld. All aspects of Health and Safety. Respect the Company and Team Values and Behaviours. We are looking for candidates with the following skills and experience Proven customer contact experience. Previous working experience of a Contact Centre environment and applications. Good knowledge of principles and practices of Customer Services and Contact Centres. Proven customer service skills in relation to a Contact CentreService Desk environment. Excellent telephony and keyboard skills PC skills to CLIATECDL minimum standard or equivalent. Telecommunications knowledge. Experience of Web interface applications. Confidential handling of credit card transactions complete understanding of the data protection act and respect our customers at all times. Good basic administration skills e.g. Filing, recording. Operational use of RemedyCRM Systems. Language skills French, German would be a plus. You have excellent proven communication skills listening, written and verbal. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations with both colleagues and customers. Good problem analysis solving skills, good team player, adaptable and flexible. To apply click here
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