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Network Operations Centre NOC Technician
2020-07-15 20:12:34| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for two Network Operations Centre NOC Technicians based at ESOC, Darmstadt, Germany. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Successful Candidate The successful candidate should bring the following skills and experience A very good understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Fluency in English spoken and written A good understanding of IT networking WANLAN concepts, technology and troubleshooting Strong service ethic responsive and courteous when handling user calls Problem Solving aptitude PC literacy MS Office Products Familiarity with operational environments Teamplayer skills, ability to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. The following would be seen as an asset Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Interest in and ability to coach train other staff Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools A good understanding of IT securityconcepts, technology and best practices Knowledge of ITIL , certification a plus Knowledge of, or proven ability of linear faultfinding, diagnosis and resolution methodology. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: network
centre
operations
technician
Libyas NOC Accuses UAE of Being Behind Oil Blockade
2020-07-13 15:00:00| OGI
On July 12, the U.S. Libya embassy said the resumption of the blockade came after "days of intense diplomatic activity" to let NOC resume output, and said it "regrets that foreign-backed efforts" had impeded this.
Ground Segment NOC Engineer
2020-05-26 13:12:56| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Ground Segment NOC Engineer based at ESOC, Darmstadt, Germany. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities For our activities European Space Operations Centre, we are currently seeking to employ a highly motivated and enthusiastic Ground Segment NOC Engineer to work in an exciting innovative international environment The role will be part of the Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. Main Responsibilities The main tasks of the Network Operations Center Engineer will be Support to service transition rollout of new solutions and operational validation Support prototyping and pilot projects Supporting ESA Station Engineers and Ground Operations Engineers in identified projects and the execution of delegated tasks Support of LEOP launch and early orbit activities Provide 2nd line ground operations support to the NOC Support mission preparations launches, mission readiness tests, station tests and tracking campaigns Testing and evaluation of system configurations Coordination and configuration control of SW applications, OS in use by the NOC Develop and maintain operational procedures and documentation. The NOC Engineer will be expected to occasionally work as part of a 247 shift in support of launches and special operations. Successful Candidate The successful candidate should bring good professional experience in endtoend ground station systems required for spacecraft operations, antenna, RF frontend equipment, backend TTC systems, communication equipment, MC systems, station general support systems and preferably also in the area of space to ground communications and RF. A good level of scriptingprogramming skills would be highly appreciated. The Key person will possess the following qualities Solid experience in endtoend ground station systems for spacecraft operations Solid test procedures, equipment and tools background Good ground systems knowledge on a subsystem level Familiarity with operational environments Ability to understand and accurately predict behaviour of complex systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Able to work on night shifts occasionally Solid IT knowledge, including Linux, networking concepts and common tools and software applications Service mentality and solid understanding of a KPI driven service environment Able to write and present documentation and reports Willingness and ability to pass on knowledge totrain junior team members Shell Scripting, Python knowledge Applicants require a University or similar degree in engineering, physics or similar applicable discipline. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: ground
engineer
segment
noc
NOC Support Engineer, RF
2020-04-22 15:13:50| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY As the Global Support Engineer I, RF you will be the first point of contact in the SES Global Services Network Operations team providing support to our customers both internally and externally. You are responsible for the technical fault resolution of RF infrastructure comprising of antennas and supporting equipment, and modems that cover the entire service path. You will work closely with Level2 RF Engineers to further develop and maintain enhancements in processes and tools to improve operational efficiency. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Fault isolation through events and trends from multiple systems to diagnose and restore customer services, caused by RF services related interruptions or failures Follow step by step procedure for fault detection and identification using RF guidelines and work instructions set forth by SES engineering teams Take ownership of customer incidents and complaints through to resolution or escalation to Level 2 Follow standard procedures for RF antennas and electrical motor systems supporting the antennas, with escalation of unresolved Incidents to the appropriate internal teams Initiate, update and resolve incident records and convey actions taken to customers Provide prompt and accurate feedback to customers Ability to articulate complex technical issues in business terms, and explain customer impact Excellent troubleshooting and resolution skills on RF services and infrastructure, with working knowledge IP Networking COMPETENCIES Customer Service Troubleshooting Flexibility Teamwork Proactive Accountability QUALIFICATION EXPERIENCE Required Bachelors Degree in Electrical Engineering, Telecommunications or similar field Experience operating remote connectivity tools Basic knowledge of IP networking Ability to work 12hour rotating shift schedule, nights, weekends, and holidays Preferred ITIL Foundation certification Proficiency in multiple languages Satellite Communications industry experience Apply HERE or HERE
Tags: support
engineer
noc
support engineer
Engineer, NOC Mobility
2020-04-22 15:13:50| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY SES has implemented a new global satellite and terrestrial communication solution in conjunction with strategic aeronautical and maritime partners to provide highspeed data services to commercial airline and maritime customers. This new solution enables SES to set a new standard in endtoend mobile data connectivity and services, and deliver home equivalent media and broadband experiences to passengers at sea and in the air. Any such solution will require a worldclass Network Operations Center with capabilities to support indepth delivery of endtoend services in a highly demanding, realtime, 247 365 SatelliteIP environment. This Network Operations Center will be staffed by highly technical, customerfacing support personnel with a wideranging skillset. They will implement, maintain, and enhance the telecommunication network, systems and equipment. The position analyzes existing networks and equipment and identifies opportunities for improvement. They will develop solutions that meet the businesss requirements. As the incumbent, you have the primarily responsibility to work in a highpressure NOC environment managing realtime customer support tickets through to resolution according to SESs internal escalation and Change Management process. You will work closely with customer and internal technical teams across disciplines to effect real ownership of the customers service. It is required that you have knowledge of IP networking, satellite communications, and multiple IP data mobility platforms including iDirect, Comtech, HNS, Gilat, Newtec, and other similar systems. PRIMARY RESPONSIBILITIESKEY RESULT AREAS Perform Level12 support to all mobility customers in a 247 environment Responsible for ownership of all tickets and open support items Triage and escalation of items according to severity Troubleshoot and identify solutions to resolve customer issues using best practice methodologies Follow standard procedures for escalation of unresolved Incidents to the appropriate internal teams and or management Provide prompt and accurate feedback to customers Liase with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Engage with vendorspartners to understand and enhance such escalations requiring partnervendor interfacing Resolve issues quickly and correctly and ensure that no items remain open beyond the maximum time required to address the root cause Document and maintain a lessonslearned database and ensure a constant culture of improvement. Document knowledge in the form of knowledge articles to form part of our knowledge management system Provide team leadership and organization for the team Professional written and verbal communications with SESs global customers with the ability to provide detail at both the technical and management levels COMPETENCIES Strong engineering and technical knowledge of IP satellite delivery Outstanding and highly mature interpersonal communication skills Ability to work efficiently and effectively in a highpressure NOC environment Superior organizational skills and followthrough Flexible, problemsolving mindset and ability to engage on creative problemsolving issues Outstanding problem solving skills Ability to deal with multidisciplinary stakeholders technical, finance, commercial, legal QUALIFICATIONEXPERIENCE Bachelors Degree in Engineering, Telecommunications, or related field. Demonstrated experience in Data Mobility products Minimum 5 years of experience in the satellite, or 5 years in telecommunications, or similar technical industry handling incidents Experience troubleshooting RF systems with stabilized antenna platforms Seatel, Orbit, Intellian, KNS, etc. Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness capacity allocation flexibility, transponder value, fill rate optimization, link budgeting, RF coordination Ability to troubleshoot fiber IFL solution with working knowledge of the different fiber IFL products i.e. evertz, foxcon etc. is a plus IP Networking skills network designarchitecture, network engineering, network operations and management, routing and switching, VOIP, QoS firewalls, servers Experience performing UDPTCP network bandwidth performance testing iPerf or similar Experience troubleshooting NetworkingIP systems with working knowledge of how to capture traceroutes and to identify network related issues Working knowledge of Linux based platforms Centos, Ubuntu, etc Solid understanding of GEO HTS technology and satellite ground equipment Proven ability to work with Data Mobility customers and key stakeholders Fluency in English. French, German, Spanish and other languages are considered as additional assets OTHER KEY REQUIREMENTSCOMMENTS Flexibility and resiliency to work in a shift environment, including holidays and weekends. Apply HERE or HERE
Tags: engineer
mobility
noc
noc engineer