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Tag: service operations
Galileo Operations Service Engineer mwd
2019-06-19 14:30:08| Space-careers.com Jobs RSS
Telespazio VEGA Deutschland is the first choice European aerospace company for ICT and engineering solutions and services. We combine 40 years of experience in hightechnology markets, where trust and quality are essential. With more than 350 employees in Germany, we shape the future of aerospace together and beyond. Our staff play a key role in determining our success through their qualifications, motivation, enthusiasm, different cultural backgrounds and their sense of teamwork. We are passionate about delivering exciting Space Programs for and with our customers. Through our large frame contracts with ESOC, EUMETSAT and DLR, we offer a futureoriented and trusting work environment, multicultural teams, as well as challenging jobs on space missions for graduates up until experienced professionals. This is an opportunity to provide a Spacecraft Operations Service within the ESA Galileo Team. The position is based at ESTEC in Noordwijk in Netherlands. It is fulltime and permanent and expected starting date will be around August 2019. We are looking forward to meeting you! ResponsibilitiesDuties The Engineer will give support for monitoring and controlling the overall preparation and execution of the Galileo Early Services operations activities. HeShet will support the Galileo Operations Engineering Unit in the coordinating of the definition, preparation, testing, validation, and implementation of the Galileo Early Service operations for the system and user community, as required to meet the overall Galileo requirements. This concerns the Operations service activities performed in the Galileo Control Centres, the Galileo remote stations, the Galileo external entities and the User Communities. For hisher day to day work heshe will report to the Head of the Galileo Engineering Operations Unit in order to provide regular support to the Galileo Operations Procurement Office. The tasks of this post include in particular Follow the definition and implementation of the overall Service KPIs to be applied to Galileo during the Early Service Validation and Provision phases, and coordinate the technical definition, implementation and validation of the specific operational KPIs. Regular review and consolidation of OPS contractors contribution to the Service Provision schedule and constraints impacting the Service Provision. Support the preparation and validating the operational procedures for interfacing with the external service providers. Collection, preparation and reporting to the Galileo Project Operations team of all the operations products necessary for the generation of the Galileo NAGUs by direct interface with the Operations contractor for the inputs collection. Collection, preparation, formatting of the Operations Input Operations Service Messages to the Galileo Service Reports in close cooperation with the Galileo Project System Team from one side and the OPS contractor on the other side. Supporting the GALILEO Engineering Boards by ensuring the proper flow down and implementation of the Early Services Specifications down to Operations Contractor. Supporting the Galileo Anomaly Review Boards and Configuration Control Boards in the area of operational activities impacting Early Services Supporting the organisation of the GALILEO Project Operations Service Reviews. Support the achievement of Operations readiness for GALILEO Services Provision QualificationsExperience University degree or equivalent education in Computer Science, Electronic Engineering, Aerospace Engineering or Telecommunications Engineering Essential Skills Significant experience in service provision Familiar with Spacecraft and Ground Segment subsystem knowledge Fluency in English, both in speech and writing Able to carry on activities and interact in a complex teamwork environment. Able to work independently Experience with management tasks Your Benefits of joining us By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training possibilities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our wide network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Melanie Giesche.
Tags: service
operations
engineer
galileo
Flight Dynamic Operations AEOLUS Command Generation Service for Earth Observation Missions
2019-05-08 15:29:31| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESOC in Darmstadt, Germany. Flight Dynamic Operations AEOLUS Command Generation Service for Earth Observation Missions 1923719 Job Description We are looking for a Flight Dynamic Operations Engineer for our client, ESOC. You will join a team responsible for the Command Generation for Earth Observation Missions but the service provider may be requested to assume the responsibility and perform activities for additional service, missions and activities within the scope of general Flight Dynamics operations engineering services. You will be primarily assigned to a particular service within the Earth Observation Missions but with the possibility of supporting other service andor missions. Services to be provided are primarily related to AEOLUS. Services may also be requested related to SWARM, CRYOSAT2, CLUSTERII. The general activities to be supported by the service are depending on the phase of the mission Command Generation Execution of and support to operational tasks Generation of task related command parameters Generation of task related reports Flight Dynamics Application Layer Maintenance of elements of the Flight Dynamics Application Layer Flight Dynamics System Development Specification of modifications, enhancements and additions to existing software elements Implementation of modifications, enhancements and additions to existing software elements Installation of modifications, enhancements and additions to existing software elements on operational platforms design, coordination and implementation of tests Participation in tests Setup procedures Flight Dynamics SubSystem configuration Coordination of internal and external interfaces and actitivities across subsystems General Flight Dynamics operations engineering activities Mandatory Skills and Experience University degree in a relevant engineering field, astronomy, mathematics or physics Skills to apply knowledge to develop solutions to technical mathematical and dynamical problems in cooperation with customers and other experts Ability to define, implement, validate and operate software which applies the above solutions using e.g. Unix andor Linux scripting languages, Fortran 77 andor 95, C Will to take operational responsibility in multidiscipline teams Fluency in English, both in speech and writing Coordinate and interact with other service providers in operations and other fields Ability to work independently On call periods are to be expected Desirable Skills and Experience Familiarity with the ESOC environment Familiarityexperience with Flight Dynamics operations engineering tasks Experience dealing with external interfaces Experience with OracleSolaris andor Linux, network services and protocols, and system administration The ability to multitask efficiently working on multiple activities, multiple subsystems and if applicable multiple missions simultaneously. Work Location Darmstadt, Germany Dates Application Deadline 20 May 2019 Start of Work October 2019 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 20 May 2019. Learn more about us in Facebook
Tags: service
generation
operations
earth
Financial Operations Service
2019-01-11 17:31:40| Space-careers.com Jobs RSS
Specific Tasks Supporting the verification and processing of invoices and Advances in compliance with the Agencys accounting policy, financial regulations, instructions and applicable QMS procedures final invoice validation performed by ESA staff prior to Payment List execution, including formal checks if document is to be considered an invoice and if an eventual VAT amount invoiced is justified correctness of vendor master and bank data for invoices without prior commitment identification of correct account assignment posting of invoices, deblocking after verification against available Advances and validation of payment against Payment Lists posting and approval unblocking of Advance Payment Requests Down Payments in SRMFI control and clearing of Down Payments as per OffsetPlan Responding to invoice queries from industry Interacting with Initiating Services ESAinternally with the objective to support the synchronization and workflows of invoices and Confirmations Other ad hoc tasks in the area of accounts payable as per service request. Financial Operations at ESOC are receiving and processing to payment around 7,000 invoices per annum. Requirements Masters degree from a recognised Institute of secondary studies or equivalent qualification in Engineering, Businesss Administration or relevant discipline Supporting the verification and processing of invoices and Advances in compliance with the Agencys accounting policy, financial regulations, instructions and applicable QMS procedures.
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financial
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service operations
Service Delivery Manager for Mission Operations Infrastructure IT
2018-10-25 14:27:01| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Agency, we are currently seeking to employ a Service Delivery Manager for Mission Operations Infrastructure IT MOIIT to work at our customer site ESOC, Darmstadt, Germany. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is related to the Network Operations Centre NOC Services at ESOC. The Service Delivery Manager is responsible for providing comprehensive endtoend service provision for the Mission Operations Infrastructure IT MOIIT Business Area within the defined SLA, taking full responsibility of activities within his domain. MOIIT covers both infrastructural and mission critical computer systems as well as communication systems. The NOC Services at ESOC maintains and operates these infrastructures and more, covering everything from 247 first line monitoring and service desk to 2nd line teams and engineering activities. A successful candidate focuses on maintaining good relationships with the ESA Business Area Manager BAM and the users of the service and supports the Service Manager in delivering an excellent overall service to our customer. The high level of interaction with the customer and contract staff requires distinct customer service and service management experience. Tasks and Responsibilities shall include, but are not limited to the following Provide a technical interface to the Business Area Manager BAM in charge. Take ownership of the endtoend operational IT services across a matrix organisation. Ensure tasks are scheduled in an efficient manner and that priorities are met. Ensure all staff are aware of, and are adequately trained for their tasks. Produce shift, oncall and annual leave schedules, increasing onsite or oncall support during major operational support phases as required. Monitor all aspects of the service to ensure agreed service levels, schedules and procedures are properly achieved and followed. Responsibility for all relevant ITIL processes. Liaise with other support groups on resolution of problems, implementation of projects and engineering activities. Ensure punctuality and accuracy of reports and statistics on all activities. Provide focal point of escalation to 3rd line onoff site support. Assist in developing SLAs and OLAs with all active parties, and ensure they are complied with. Ensure infrastructure changes are scheduled to ensure minimal impact to the user community. Adhere to current site procedures technical, environmental, safety and security. Support the Service Manager in driving the evolution of the service, identifying problems, workload issues or other deficiencies within the team. Create and maintain accurate procedures and work instructions. Work occasional shifts outside normal working hours, if required. Maintain and monitor internally auditing of the AssetConfiguration Management Database. Produce minutes of meetings and reports in a timely fashion. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate should have the following skillsexperience Excellent command of English, both written and spoken German or French would be a plus. DegreeHNC equivalent preferred. Indepth service management experience in a critical operational environment. Team leadership, organisational and time management, good interpersonal aptitude and strong service ethic Strong knowledge of ITIL processes including implementation, certification would be a plus. Indepth knowledge of operational routine and contingency procedures. Problem Solving aptitude. Very good knowledge of current IT technologies, systems, applications and tools. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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service
manager
delivery
Galileo Service Operations Project Manager
2018-10-24 13:27:18| Space-careers.com Jobs RSS
GSOp Evolutions Manager J 3185 Summary An experienced Galileo Systems Engineer with Project Management capability to work onsite at SpaceOpal on behalf of Telespazio VEGA. Objective To provide a high quality support to Galileo Service Operations. Responsibilities Duties Duties and main tasks may include but not limited to Coordinating and managing the Evolutions team staff and activities Providing Engineering support over Galileo assets and services UNCLA CLA, both for Core infrastructure and External Services e.g. on issues found during the validation or operations phase, or on configuration change processes or in assessing designservice evolutions from the Design Authority DA Promoting the required Engineering information transfer and awareness across all other GSOp teams Overseeing the overall System and Service operational preparation and validation of new infrastructureassets deployed on Galileo, the related planning, execution and reporting of activities and ultimately ensuring suitability for providing services In the context of SystemService Evolutions, promoting and followingup engineering specifications and developments for infrastructure and service improvements as originated directly from SPO or from GSOp partners and monitoring the followon developments and the formal iterations with the final Customer and DA Identifying possible areas of optimization proposing synergies between external services or between external services and internal processes Monitoring System and Segment onsite IV campaigns as led by CustomerDA, overseeing the coordination of resources and ensuring contribution by GSOp teams to the related outcomes of the campaigns for the benefit of operations and Service provision Providing highlevel technical management of SPO subcontractors and suppliers in the execution of their activities Preparing technical compliance documentation as and when required for any of the above Coordinating closely with other SPO internal teams e.g. Service Delivery, ILSMaintenance, External Services, Security Engineering, liaising effectively with other GSOp partners and interfacing with Galileo stakeholders final Customer, DA, providers from Industry, etc. as required for the provision of any of the above Contributing to SPOs business expansion by supporting contractual change proposals and bidding processes as and when required Qualifications Experience University Degree or equivalent in relevant technical field Solid experience in Operations engineering and management Have experience and background in Satellite Navigation and related mission services engineering Have knowledge and experience in Security and related processes Have experience in managing technical teams Experience and background specific to GALILEO or EGNOS programmes Experience and background in Ground Systems AIV or Operations Qualities Ability to prioritise own workload and work to deadlines Demonstrate resilience, energy and flexibility Logical method of working Attention to detail Ability to work effectively as part of a team Further Details All roles within Telespazio VEGA have a defined closing date, however if a successful candidate is found before the advert expires the role will be closed early. We would therefore advise any candidate to apply as early as possible to avoid disappointment. Closing Date for applications is 31st November 2018. Location of the position is Munich, Germany. To apply Please send your CV and covering letter to careerstelespazio.com By sending your CV to careerstelespazio.com you give your consent for Telespazio VEGA to hold and process your personal information for the purpose of the application. Benefits Competitive Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.
Tags: service
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operations
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