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Other Voices: Sure, it's Ok to 'fire' a customer

2014-05-28 18:41:06| Airlines - Topix.net

It's OK for customers to be misinformed or make a mistake. However, sometimes customers are not only "not right," they are abusive and disrespectful toward the people who are trying to do their best to help them - your employees.

Tags: to customer fire voices

 

AmeriFleet Building Customer Experience Initiative

2014-05-27 16:58:33| AutomotiveDigest.com - Automotive Industry News

Fleet companies - and other companies - are reaching a point where the biggest, most important differentiator they can offer is all around customer experience. Execution capability is simply expected today, so companies like AmeriFleet are focused on providing high-quality, world-class experiences for their customers again and again. The Article AmeriFleet Building Customer Experience Initiative appeared first on Automotive Digest.

Tags: experience customer building initiative

 
 

Paladin welcomes new Director of Customer Service for Heavy Attachments

2014-05-27 16:22:00| Solid Waste & Recycling magazine Headlines

Paladin Attachments has announced Christian Heller as the new Director of Customer Service at its office in Akron, Ohio.

Tags: service customer director customer service

 

BAE Systems And Infor Forge Strategic Alliance To Deliver Integrated Customer Solutions To The U.S. Government

2014-05-27 08:24:40| chemicalonline Home Page

BAE Systems and Infor recently announced a new strategic partnership to deliver and install Infor’s Enterprise Resource Planning (ERP) software solutions for the U.S. government

Tags: us customer systems government

 

Bob Sandler SVP Customer Experience & Enterprise Consulting at PHH Arval

2014-05-26 18:06:34| AutomotiveDigest.com - Automotive Industry News

Bob Sandler has been appointed senior vice president of Customer Experience and Enterprise Consulting at PHH Arval. Under Sandler's direction, the alignment of Customer Experience and Strategic Consulting will leverage the PHH Arval consulting function to position future releases of technology tools to meet the evolving needs of our customers. Prior to this promotion, he was Vice President of Enterprise Consulting & Analytics. He joined PHH in 1990 as a senior financial analyst, and was later promoted to Vice President of Business Planning and Analysis. The Article Bob Sandler SVP Customer Experience & Enterprise Consulting at PHH Arval appeared first on Automotive Digest.

Tags: experience customer bob enterprise

 

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