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User Support Analyst

2015-03-06 12:04:47| Space-careers.com Jobs RSS

RHEA is currently recruiting an User Support Analyst to support the Service Desk at our clients premises in Darmstadt, Germany. Tasks and Activities The scope of work will include Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Skills and Experience The following skills and experience are mandatory Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following skills would be highly desirable Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17042015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.

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User Support Analyst

2015-03-05 15:05:30| Space-careers.com Jobs RSS

ACS is looking for the User Support Analyst with the following responsibilities act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets document actions and interactions related to Service Desk calls or user requests installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc administrate users in the EUMETSAT phone system , configure and set up the phones help Users to establish conference calls using a Videoconferencing System or WebEx contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers pleasant, international working environment at customer site very competitive salary attractive benefit package tailored on specific exigencies training and personal growth within ACS group, full support from a high technology company for relocation to Darmstadt. The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP The working language for the position is English and therefore the consultant must be able to work effectively in this language. French andor German would be an advantage. Mandatory EU national or valid work permit for Germany CV in Europass format

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User Support Analyst mf

2014-03-27 15:42:17| Space-careers.com Jobs RSS

LSE Space is looking for an experienced User Support Analyst mf to support our customer EUMETSAT in DarmstadtGermany. The Service Desk Team is in charge of providing first and second level of IT support. It also maintains the desktops and mobile IT equipment laptops, mobile devices, etc. of the organisation. The support environment can be described as one where IT users are wellregarded experts in their own field, and where user problems can affect the EUMETSAT core business. The User Support Analyst will operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Heshe will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The tasks of the position include in particular Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc. Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc. Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Qualifications Experience Required Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience andor knowledge of the Key person on the following items is considered as an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Perfect command of English and German, verbal and written. Knowledge of French would be an asset. Location of workEUMETSAT in DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to andree.scherschellsespace.comuntil 3rd April 2014.

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User Support Analyst

2014-02-25 14:36:55| Space-careers.com Jobs RSS

An exciting new opportunity has arisen for a User Support Analyst to man and operate the Service Desk as part of the Service Desk Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Typical tasks and responsibilities will include To installconfigure and administrate desktop and notebook systems hardware and operating system MS Windows, hardware peripherals printers, scanners, etc, and standard office applications To maintain, administer and support remote access devices e.g iPhones, VPN tokens To administer user accounts and manage user permissions To provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc To support the procurement of softwarehardware and participate in crossteam IT Projects To operate the Service Desk providing firstsecond level user support for corporate ICT service users. Document actions and interactions related to Service Desk calls or user requests. All applicants require extensive knowledge and experience in The installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer and the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Experience in performing user administration in MS Active Directory and Exchange along with extensive experience in end user support in general. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment The successful candidate will have a customer focused and service orientated attitude along with excellent interpersonal skills, particularly when under pressure and dealing with demanding customers. Experience in a structured ISO 9000 certified andor ITIL based information technology service organisation along with experience using Microsoft Management Console, software distribution systems and hardware installation, maintenance and troubleshooting would all be considered advantageous. All applicants require a good working knowledge and understanding of the English language, French or German would be desirable.

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User Support Analyst 1413012

2014-02-24 23:35:34| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. User Support Analyst 1413012 Job Description The User Support Analyst will have as a minimum the following responsibilities installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Required Skills and Experience Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer. Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone. Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload. Experience in performing user administration in MS Active Directory and Exchange. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment. Fluency in English. Desirable Skills and Experience Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation. Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Work Location Darmstadt, Germany Dates Application Deadline 28 March 2014 Start of Work 01 August 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 28 March 2014 Learn more about us in Facebook

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