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TSB admits 1,300 accounts hit by fraud amid IT meltdown

Customers were waiting on the phone for up to nine hours to report cases, the bank's boss tells MPs.

Boss was too optimistic about fixing problems that locked out many customers, financial watchdog finds.

Some TSB customers receiving letters acknowledging a complaint have also sent other customers' details.

Five weeks into the IT crisis, the bank says experts from IBM will remain "for as long as it takes".

A customer took more than four hours to get through to TSB by which time most of the money had gone.

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