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TSB customers complain about fraud alert failures

TSB customers who have had money taken from their accounts say they have not received alerts warning them of fraudulent activity

Some customers are still struggling to make payments nearly four weeks after the bank's IT crisis began.

The Jones family's belongings were packed in a removals van, but TSB's computer fiasco put their move in doubt.

TSB chief executive Paul Pester says he does not know when the bank's IT problems will be fully resolved.

Chief executive Paul Pester says he is "truly sorry" and admits he does not know when it will all be fixed.

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