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Ofcom readies One Touch Switching for broadband customers

2021-09-28 02:00:00| Total Telecom industry news

Back in February, Ofcom began consulting on proposals for a new One Touch Switching (OTS) process for fixed voice and broadband customers, a move which they argue will make it much easier for customers to find better deals. Now, Ofcom has announced that it has finalised these plans, with OTS to be introduced from April 2023. The motivation behind the introduction of OTS is clear enough to see. Currently, switching between various ISPs that use the same network infrastructure is relatively straightforward…read more on TotalTele.com »

Tags: customers touch broadband switching

Ofcom: More help needed for cash-strapped customers

2021-07-22 02:00:00| Total Telecom industry news

In December 2020, Ofcom released a report exploring the affordability of fixed broadband and mobile internet services in the UK, showing that 19% of UK households (around 4.7 million homes) struggle to afford these services. The coronavirus pandemic, naturally, has exacerbated this situation, but the UK telecoms sector has been proactive in introducing new, cheaper options for those struggling financially. However, uptake of these plans has been relatively low and, in its report, Ofcom noted that it would conduct further research and warned it could intervene if the operators did not do yet more to support vulnerable customers…read more on TotalTele.com »

Tags: needed customers ofcom cashstrapped

Ofcom open consultation for 2,100MHz licence fees

2021-07-14 02:00:00| Total Telecom industry news

Ofcom has today outlined its proposals for the annual licence fees for 2,100MHz spectrum and is seeking comment from the industry. The 2,100MHz band was first auctioned back in 2000 for 3G services with 20-year licence terms. However, by 2011 the government had directed Ofcom to alter the licencing terms, making them indefinite…read more on TotalTele.com »

Tags: open fees consultation licence

New Ofcom report reveals UK dependency on the internet

2021-06-11 02:00:00| Total Telecom industry news

Ofcom have released the new Online Nation 2021 report which reveals the changing patterns of the internet usage in the UK and how we compare to other countries in the year where COVID changed the way we live. Stand out figures include a five percent rise in the number of homes with internet access…read more on TotalTele.com »

Tags: the internet report reveals