je.st
news
Tag: service management
IT Service Management Support
2019-05-02 12:29:34| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Operations Center we are looking for an IT Service Management Support on a fixed term contract until 30062020. Main responsibilities Your activity in this role would cover mainly the following Support to SLA monitoring and management with internal and external suppliers Identifying and monitoring of the Implementation of corrective actions to maintain high level of service quality Support to management of the established processes and their evolution Support to the management of the IT Service Management ITSM tool and related tool sets Review of SLA definitions within the service portfolio SLA assessment and verification of requirements for achievable targets Definition of new endtoend Service levels Monthly creation of a consolidated service level report for all services Analyse reports and identify areas for improvement Support the continuous service improvement process, ensuring that despite the introduction of new services and new solutions, the overall service quality will be maintained Support the management of the activities of service providers, vendors and suppliers Monitor and manage performance of the suppliers in compliance with OLAs. In particular, identify correlation between performance issues and user reported problems Notify ESA and the concerned supplier of failure to perform the services in line with the provisions of its contract and OLA Ensure that Business Processes are followed across all Service Providers and Third Party Vendors Support ESA to manage and maintain ESA owned endtoend service delivery processes to achieve consistent and seamless service delivery across the various infrastructure components, service providers and suppliers. Ideal candidate The key person should bring the following Excellent English skills Very good MS Office skills ITIL knowledge IT service management experience Experience in Process management SLAKPI management design Experience in report writing Good analytical skills Experience in vendor management Experience in interfacing with customers and suppliers The following will be seen as assets Database skills ITSM tool experience esp. Microfocus Service Manager. About the company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: service
support
management
service management
Minerva unveils advanced pay TV service management tools
2019-02-19 22:00:42| Digital TV News
Minerva Networks has unveiled enhancements to its Minerva 10 platform. The new capabilities are intended to ensure that pay TV service providers have the tools they need to attract and delight subscribers.
Tags: service
advanced
tools
management
Information Management Service Delivery Engineer
2018-12-19 14:29:25| Space-careers.com Jobs RSS
Come and collaborate with our staff to help us to facilitate improvements in our Information Management services. Your role at EUMETSAT We are looking for a Service Delivery Engineer to join our Software Delivery Team and to manage two key interfaces Firstly, supporting business users requesting new ICT services or enhancements and secondly supporting our implementation teams delivering systems fulfilling agreed user requirements. Key to this role is your capacity to understand the needs and processes of your customers to facilitate solutions and improvements which bring about system improvements. You will provide engineering support, establishing whether user requirements demands a bespoke solution or whether there is a commercial offtheshelf COTS software option, including cloud solutions. With proven experience in eliciting and documenting user requirements in suitable formats and exposure to complex business processes, you will be solution orientated, and have the ability to oversee acceptance testing and roll out activities. You will have experience in complex document and information management systems. We expect you to have strong interpersonal and communication skills with excellent organisational and time management capabilities. This is a customer focused role, so you will need to be a team player, with the ability to facilitate changes which benefit our staff. You must be selfmotivated with the ability to work on your own when necessary. This is a complex environment, so it is essential that you use your initiative and creativity to execute tasks. What we offer EUMETSAT provides a collaborative, international environment with opportunities to establish a long career perspective. We offer a competitive salary and outstanding benefits and you will be working with people who are experts in their field. This role provides a varied and interesting mix of engineering tasks. Does this sound like you? Have a look at our website to find out how you can make a world of difference. We value diversity and seek to recruit nationals from our Member States. The closing date is 25th January.
Tags: information
service
management
delivery
Support Configuration Management Service
2018-02-15 11:24:57| Space-careers.com Jobs RSS
BepiColombo is a joint ESAJAXA mission to Mercury. The mission comprises two spacecraft, ESAs Mercury Planetary Orbiter MPO and JAXAs Mercury Magnetospheric Orbiter MMO. The two spacecraft will be launched in October of 2018 with arrival at Mercury in December 2025. The activities of the MPO Science Ground Segment SGS include Science Operations Planning of the MPO payload, science data processing and data distribution to the instrument teams, quick look data analysis of science data and archiving of data in the BepiColombo science archive. The MPO SGS has interfaces with the Operational Ground Segment OGS at ESOC, the MMO JAXA Sagamihara Space Operations Centre SSOC, the MPO Instrument Teams and the Scientific Community. The SGS is based at the European Space Astronomy Centre ESAC in Villanueva de la Caada, Madrid, Spain
Tags: service
support
management
configuration
Corporate IT Service Management at ESOC
2017-10-26 19:12:37| Space-careers.com Jobs RSS
Requirements University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable At least 5 years of relevant experiences in IT service delivery PC Windows knowledge, MAC OS knowledge is desirable Procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk ITIL best practices certification IT Project management expertise Soft skills required Proactive, independent, results and goal oriented work approach Customer orientation, able to detect and define new customer service opportunities Excellent communication skills Good team spirit and leadership skills Good English and German speaking and writing. Additional skills are desirable IT service delivery management Knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony Knowledge of the ESOC corporate IT service catalogue Italian speaking. Specific Tasks Corporate IT service management at ESOC covers the following responsibilities Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. ESAs corporate IT services are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. The corporate IT infrastructure is under continuous demand to be evolved in line with market developments and changing user needs. This evolution process is shared amongst all ESA sites. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Support to these tasks are required in this work package. This Work Package covers support requirements to the ESOC corporate IT service manager at ESOC. Services to be provided Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESOC communication event support Established ESA corporate service contracts are in place to prepare ESA IT service solutions ready to be applied for ESOC users. A local field support service team at ESOC is available to deliver end user services. Monthly status and progress reporting shall be provided to the ESOC corporate IT service manager.
Tags: service
management
corporate
service management
Sites : [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] next »