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The emerging customer experience in telecoms

2021-10-22 02:00:00| Total Telecom industry news

The last year should have been a golden year for European telecommunication (telecoms) companies. Tens of millions of people were forced to work from home in response to Covid-19 and have become increasingly reliant on robust residential broadband and mobile phone networks to do their jobs and entertain themselves. Demand for the industry’s most important product — connectivity — has never been higher. With the advent of significant mergers and acquisitions in the UK telecoms sector, such as Vodafone’s move to split off its telecom tower business into a separate company to handle the business of constructing, owning and operating its communications towers and Telefónica’s decision to merge its O2 business in the UK with Virgin Media, the race is on to acquire customers and secure market share. At the same time, organisational need to deliver a superior brand and customer experience to retain customers has never been as vital…read more on TotalTele.com »

Tags: experience customer emerging telecoms

 

How can telecoms providers transform how they service their corporate customers in digital?

2021-10-20 02:00:00| Total Telecom industry news

As corporate customers are presented with more choice, telecommunication providers (telcos) need to look for opportunities to present themselves as strategic partners for business-critical solutions, beyond the standard offering of connectivity. Digital technologies are disrupting core telecommunications products in a variety of ways: nimble entrants to the sector are proving that they can provide similar products with an innovative digital flavour. This means that Chief Information Officers (CIOs) have many more options…read more on TotalTele.com »

Tags: in service digital corporate

 
 

WCA finalists demonstrate innovation and excellence in telecoms

2021-10-15 02:00:00| Total Telecom industry news

On the 26 October 2021 we will discover the winners of the 23rd annual World Communication Awards (WCA). And whilst it may be a cliché, its not the winning that counts. Every entry that has made the shortlist deserves to be celebrated as they represent the very best of the global telecom industry and more importantly has already made it past the rigorous scrutiny of our panel of more than seventy judges - recognisably expert and independent figures from across the world. This year the panel is led by highly experienced telecom professional Marc Anné who said of the awards: "It is a real global event covering contributions from telco related service providers as key vendors. The contributions are evaluated in depth and objectively arbitrated by a significant number of independent judges…read more on TotalTele.com »

Tags: demonstrate innovation excellence telecoms

 

Lebanons telecoms sector days from collapse as fuel crisis deepens

2021-10-06 02:00:00| Total Telecom industry news

Lebanon’s ongoing financial crisis is reaching fever pitch for the nation’s telecoms sector, with the national Parliamentary Media and Communications Committee this week warning that the nation’s networks were on the brink of collapse. In fact, the state-run telcos only have enough diesel remaining to keep networks operational for a few days.   “The quantity of diesel at Lebanon’s state-owned Touch and Alfa mobile companies and the state-run telecommunications company Ogero…read more on TotalTele.com »

Tags: days sector fuel crisis

 

How the Telecoms Industry can build relationships and trust with a human centred approach to collections

2021-10-04 02:00:00| Total Telecom industry news

Many consumers are in unchartered territory and feeling vulnerable and are living in unprecedented times.   The ONS reports 3.5m consumers in arrears on mobile or broadband…read more on TotalTele.com »

Tags: to industry human build

 

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