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Technical CSM, Maritime
2020-05-29 18:13:13| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Technical CSM is a customer facing role in which the Technical CSM provides technical leadership and oversight to specific Maritime Passenger Cruise customers within SES. The Technical CSM shall work closely with the lead CSM, sales, solution engineering, product development and the operations team to ensure that the solution provided is operating in accordance with customers requirements and to identify new services and solutions that will enhance the customers quality of experience. The Technical CSM will support both presales and postsales customer specific activities and will require a broad knowledge base, spanning a of products and solutions. The Technical CSM will be responsible for analysing operational performance, SLA performance and customer experience to identify and drive service quality improvements and enhancements. This specific Technical CSM position will play an important role in maintaining current business and securing new business with a key passenger cruise line customer. Securing new business with this customer will be critical to the growth of the SES Networks Maritime Business Segment. The Technical CSM will also play a critical role in enhancing SES Networks ability to delivery fully managed MEO and GEO services in the Maritime business segment. The Technical CSM will assist with the development of process, procedures and tools to further advance SES Networks ability to provide value added services to the Maritime customers. The ideal candidate would have a strong VSAT and network engineering skills and experience. Experience working in the Maritime Passenger Cruise industry is preferred although not a hard requirement. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Operate as the main technical point of contact to the customer for the SES Networks Global Services organization Interact directly with the customer to maintain a strong relationship and act as the subject matter expert for their endtoend solution Work closely with the Sales organization during the presales process to help secure new business by assisting with the technical portions of the proposal effort and to generate the associated contractual documentation Support the Solutions Engineering organization during the presales process by assisting with the effort to identify of a solution that satisfies the customer requirements and to generate technical proposal documentation Support the Solutions Engineering organization during the solution design process by assisting with the effort to generate detailed technical requirements and design documentation Provide inputs and feedback to the Service Acceptance Testing SAT plan that will be following during the implementation of new services and solutions Generate the Customer Acceptance Test CAT plan that will be following during the implementation of new services and solutions Work closely with the Implementation Team to ensure that the solution being implemented satisfies the customers requirements Work closely with the Implementation Team to ensure that new services are properly transitioned into the NOC Conduct a technical review with the customer after an implementation project is completed Analyze endtoend system performance and associated data analytics to ensure that customers quality of experience is maximized Work directly with the customer andor internal SES teams to identify and implement service quality improvement items Work directly with the customer andor internal SES teams to cocreate new services and solutions Work with the Sales Engineering and Asset Management Teams to generate and document a satellite capacity plan that satisfies customer requirements while also minimizing operational changes Act as the technical bridge between the Operations Team and SalesAsset Management Teams and plan out the implementation details of satellite beam changes Work with the Network and Gateway Infrastructure Teams to ensure that the required infrastructure is in place to support satellite beam changes Meet with the customer on a weekly basis or as needed to discuss the operational performance of the system Review root causes of incidents and conduct a recurring trend analysis on the operational performance of the system to identify recurring andor systemic issues Work with the SES Operations Team to develop a plan to resolve recurring andor systemic issues Support the effort to develop and implement process and procedures based on best practices that enable the operations team to perform their responsibilities in a more efficient and cost savings manner. Lead andor support the effort to develop and implement process, procedures and tools based on best practices to enhance SES Networks ability to delivery fully managed MEO and GEO services in the Maritime business segment COMPETENCIES Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers ExcellentGood command of MS Office package Word, PowerPoint, Excel, Visio Excellent presentationanalytical skills Motivated selfstarter with a high level of personal accountability Willingness to expand knowledge and selfstudy Proactive and handson mentality High Attention to detail Team player also work with minimal supervision Strong time management and ability to adapt to changing priorities World class attitude to customer service Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 25 of the time QUALIFICATIONS EXPERIENCE Bachelor of Science degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required Minimum of 10 years experience in the satellite, telecommunications, or similar technical industry Thorough understanding of VSAT networks, modern baseband systems, IP network design, and application layer designs for voice, video, and data services Experience in developing andor maintaining satellitebased networking data systems, with VSAT experience a plus Experienced in developing and maintaining high availability satellite or telecommunications systems using manned and unmanned facilities Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Experience designing and maintaining IP routing and networking solutions Experience troubleshooting, operating, and maintaining local and remote RF and network equipment Experience performing UDPTCP network bandwidth performance testing iPerf or similar Experience troubleshooting NetworkingIP systems with working knowledge of how to capture traceroutes and to identify network related issues Experience with WAN Optimization devices Understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Experience in the passenger cruise line business area is preferred but not required ITIL Certification is preferred but not required WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Coach Atlantic Maritime Bus testing battery-electric MCI D45 CRTe LE coach in Canada
2020-03-10 08:55:36| Green Car Congress
Tags: canada
testing
bus
coach
Senior Engineer, Maritime Systems
2020-03-02 12:11:02| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Maritime Systems United States Manassas, Virginia ROLE DESCRIPTION SUMMARY The Principal Systems Engineer, Maritime provides technical leadership and expertise in the area of satellite terminal development for SES Networks Maritime, Aero, and Energy market customers. The Sr Systems Engineer shall work closely with product development, multidiscipline engineering teams, and operations teams to continuously add new features and capabilities to these terminals. This role will be at the forefront of innovating how SES provides an unmatched customer experience.. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Provide technical leadership to subcontractors and vendors developing SES Networks compatible maritime antennas, RF components, baseband, Monitoring Control, and network equipment Provide technical leadership as the antennaRF Subject Matter Expert SME in a multidiciplined team to ensure timely product delivery Perform System Engineering design and analyses in support of the SES Maritime terminals and baseband systems development and implementation Develop and validate maritime terminal implementation, integration, and certification processes Lead development, deployment and performance optimization of advanced maritime terminal capabilities including antennas, modems and RF components Develop and support integration and testing methods and procedures for the Maritime Terminals at the component, subsystem, and system levels Provide System Engineering leadership in the deployment of Maritime terminals and systems at Customer facilities located worldwide Support the maritime team by developing and documenting requirements, specifications, interfaces, test plans Develop and support the Operations, Maintenance and Sustainment programs Develop forwardlooking architectures and designs that support implementation of evolving SES products and capabilities COMPETENCIES Customer focus Problem solving Selfstarter Oral and written communication Team player Leadership Prioritization Detail oriented Global cultural awareness QUALIFICATIONS EXPERIENCE Required Seniority will be based on experience Minimum 1012 years of combined education and experience in Electrical Engineering, RF Engineering, Computer Science, or related field Expert experience in developing andor maintaining Maritime SATCOM systems, terminals, satellitebased networking data systems, or KaBand systems Expert knowledge of LinuxUnix operating systems Expert knowledge of internetbased network connectivity principles and implementation Fluency in English, other languages are beneficial 20 of domestic and international travel Preferred Masters degree in Electrical Engineering, RF Engineering, Computer Science, or related field Expert experience in the telecommunications or satellite industry Expert experience in performance analysis of satellite communication systems, satellite terminal systems, satellitebased networking data systems, and KaBand systems Advanced knowledge of GEO, MEO, and LEO telecommunications satellite technologies and systems Advanced knowledge of MS Office package Word, PowerPoint, Excel, Visio Andvanced knowledge of Modem Platforms such as iDirect Moderate experience in Aero In Flight Connectivity Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: systems
senior
engineer
maritime
Toyota develops fuel cell system for maritime applications; first application on Energy Observer
2020-02-04 09:55:44| Green Car Congress
Tags: system
application
applications
cell
Telenor Maritime to benefit from the Nordic Gateway at NJFX
2020-01-29 01:00:00| Total Telecom industry news
NJFX is a carrier-neutral campus that currently hosts four subsea cable networks, making it a major hub for East Coast connectivity. Now, Telenor Maritime has announced that it will access the 7200 km Havfrue subsea cable system linking the US to Northern Europe via the NJFX campus…read more on TotalTele.com »
Tags: benefit
gateway
maritime
nordic
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