je.st
news
Tag: dealers
Auto dealers say bill would restore control to local market
2013-03-28 10:56:41| Auto Dealers - Topix.net
After a rough patch in the auto industry, New Hampshire car dealers are calling for new protections in state law that they argue would restore local control to the auto market.
Tags: local
control
auto
market
J.D. Powers Study: Dealers Are Providing Great Service
2013-03-26 21:47:42| AutomotiveDigest.com - Automotive Industry News
Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study. "Manufacturers have made large investments in their retail programs, and dealers have made significant investments in key customer touch-pointspeople, improved processes and customer waiting areaswhich are having a profoundly positive impact on their customers," said Chris Sutton, senior director at J.D. Power and Associates. "Dealerships are placing more emphasis on the service advisor's role, which is essential to effectively handling service customers. Having a skilled, trained advisor is vital for a positive customer experience." The J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study delivers some interesting information dealers must be aware of in their Service Departments, to maximize customer satisfaction and the resulting customer loyalty. [Read more]The Article J.D. Powers Study: Dealers Are Providing Great Service appeared first on Automotive Digest.
Tags: service
great
study
providing
CFPB Ruling Could Adversely Affect Dealers and Consumers
2013-03-26 21:21:43| AutomotiveDigest.com - Automotive Industry News
Auto dealership advocates are warning that costs will rise for borrowers if the Consumer Financial Protection Bureau presses banks to curtail auto loan markups determined by dealers. The warning followed the CFPB's bulletin this week that said banks are responsible for discrimination if their partner dealers mark up the interest rates on loans for minority borrowers or engage in other fair lending abuses. The agency is encouraging lenders to adopt a flat-fee model for dealer compensation. But dealer industry representatives said doing so would hurt competition and ultimately boost car prices. Dealer industry representatives, concerned about the new CFPB ruling, encouraging lenders to adopt a flat-fee model for dealer compensation, said doing so would hurt competition and ultimately boost car prices. [Read more]The Article CFPB Ruling Could Adversely Affect Dealers and Consumers appeared first on Automotive Digest.
Tags: affect
consumers
dealers
ruling
Grant Bosse: Legislature shouldn't pick sides in fight between auto dealers, makers
2013-03-25 19:37:29| Auto Dealers - Topix.net
Ever since Henry Ford decided to distribute the Model T through a chain of independent dealers instead of selling it directly to his customers, car dealers have been fighting the factory.
Digital Air Strike Launches Industrys First Social Media Mobile Dashboard for Auto Dealers
2013-03-25 05:59:10| AutomotiveDigest.com - Automotive Industry News
The Article Digital Air Strike Launches Industrys First Social Media Mobile Dashboard for Auto Dealers appeared first on Automotive Digest.
Tags: media
social
auto
digital
Sites : [215] [216] [217] [218] [219] [220] [221] [222] [223] [224] [225] [226] [227] [228] [229] [230] [231] [232] [233] [234] next »