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Better complaints handling promised
2014-11-17 12:30:57| BBC News | Business | UK Edition
Customers of financial firms should soon have their complaints dealt with more effectively, under an agreement with the Financial Conduct Authority.
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handling complaints
VIDEO: Banks 'not handling complaints well'
2013-04-14 10:13:47| BBC News | Business | UK Edition
One-fifth of complaints to banks about current accounts are not being cleared up to the satisfaction of customers, according to consumer group Which?
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