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Better complaints handling promised

2014-11-17 12:30:57| BBC News | Business | UK Edition

Customers of financial firms should soon have their complaints dealt with more effectively, under an agreement with the Financial Conduct Authority.

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VIDEO: Banks 'not handling complaints well'

2013-04-14 10:13:47| BBC News | Business | UK Edition

One-fifth of complaints to banks about current accounts are not being cleared up to the satisfaction of customers, according to consumer group Which?

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