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Tag: service engineer
Engineer, Service Assurance Systems
2019-11-29 10:13:39| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, Service Assurance Systems US United States Manassas, Virginia YOUR ROLE As an Engineer, Service Assurance Systems, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure. You will be expected to work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience. You will assist Global Services operations in solving complex service anomalies in the RF GroundSatellite, IP and platform domains through increased use of SSA, analytics and automation. You will be responsible for building service support methodologies and systems fit for SES future operations, as well as reporting systems that contain a high degree of intelligence and autonomy. You will assist in the integration of managed service architectures in the enterprise data, mobility and video domains, and engage with SES next generation services HTS GEOMEO on a technological and service delivery level. You will support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope. You will work with Network Management Systems NMS from multiple vendors in the IP, ground infrastructure and network domains. YOUR RESPONSIBILITIES Ensure that Global Services monitoring systems are highly available, accurate and fit for purpose Work closely with partners in the OSS and BSS domains in the definition and implementation of API interfaces and data flows Capture and process monitoring, SSA and automated reporting requirements from operations teams and from SES customers when required customer portal services Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services Provide 247 tools support to SES operations teams on call basis Drive service and infrastructure data analytics capabilities across the SES group Build and maintain strong relationships with key stakeholders in the service delivery process, as well as with supporting functions SES IT, Digital Transformation Office etc. Identify and implement systems to introduce greater automation in daily operations Plan and coordinate maintenance and configuration change activities Provide technical support to customers when required Perform systems and service acceptance tests when required Support the development of operational tools and systems Produce and deliver high quality training material YOUR PROFILE Minimum Bachelors degree in IT, Telecommunications, or similar field BAC 3, BSc required education can be substituted for experience Minimum 510 years combined experience in an operations or engineering position Experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment Good knowledge of Satellite communications techniques GEOMEOLEO and of service datavideo platforms Experience in programmatic interface usage and application Development experience with network automation tools is a plus Strong software tool development background Python, Shell, JavaScript Strong experience with SQLMySQL Database, RESTful interfaces. JSON, SOAP, etc. software architectures and API interfaces Excellent knowledge of application interface protocols SQL, XML, REST, SNMP etc. Strong UnixLinux system understanding Proven track record in platformserver management and trouble shooting Strong experience in service support and implementation with highly complex networks and remotely deployed systems Ability to work independently, capacity to manage and coordinate complex operational tasks and projects Ability to prioritise and work effectively under pressure Strong customer focus and attention to details, committed to excellence and quality in all areas Good written and oral communications skills Fluent in English Ability and willingness to travel occasionally Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
systems
assurance
engineer
Senior Engineer, Service Improvement
2019-11-04 09:16:06| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Service Improvement United States Bristow, Virginia Role Description Summary As the Senior Engineer, Service Improvement you will role play a critical role in Network Managed Services in driving Service Improvement initiatives especially in terms of problem management for all incidents reported in the Networks NOC. The key objective of this role is to support service improvement related to ensure improvement of Customer experience and contractual SLAs with our customers In this position you will work closely with cross functional team Operations, Engineering, Tools and Customer facing organizations to ensure that persistent and chronic issues are identified and corrected, improving SLAs as well as Customer Satisfaction levels with Managed Services operations. You will also be responsible for ensuring problem management, reporting process adherence and compliance, and streamlining processes and procedures. Primary Responsibilities Key Result Areas Analyse and identify chronic events incidents impacting customers, and work with Field Engineering and Product Design Engineering to find improvements and software hardware bugs as well as fault resolution through updates upgrades Setup problem management process with existing tools and infrastructure and then work to improve the process Drive relevant stakeholders to follow the process and work with reporting team to create insights to improve efficiency customer satisfaction Document and maintain a lessonslearned database and ensure a constant culture of improvement Design and develop training and competency assessments for the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes, and services are at par with Global Services standards Assist the NOC management team with continuously improving the change request management processes and procedures Generate trend analysis based on technical metrics and routineondemand reports for technical anomalies Support Service Improvement Manager by delivering analysis for service improvement initiatives including quality reviews, process assessments, and problem management Competencies Strong analytical skills with a keen eye on detecting repeatedchronic issues Experience of handling NOC shift as a Team lead Outstanding problemsolving Oral and Written Communication Sound engineering and technical knowledge of IP satellite delivery Ability to work independently and efficiently in a highpressure NOC environment Selfmotivated Resiliency Superior organizational skills and followthrough with ability to deal with multidisciplinary stakeholders technical, customers, vendors Takes initiative without close supervision and proactively resolves customer issues Expertise in explaining complex technical issues in business terms Sense of urgency, initiative and a competitive drive to get things done Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field required experience may be substituted for education Minimum 5 to 10 years of experience in the satellite, telecommunications, or similar technical industry handling incidents required Experience troubleshooting complex satellite earth station systems preferred Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness preferred Solid understanding of GEO HTS technology and satellite ground equipment preferred Fluency in English required French, German, Spanish, and other languages are considered as additional assets Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
senior
improvement
engineer
Senior Engineer, Service Improvement
2019-10-21 13:17:21| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Service Improvement United States Bristow, Virginia Role Description Summary As the Senior Engineer, Service Improvement you will role play a critical role in Network Managed Services in driving Service Improvement initiatives especially in terms of problem management for all incidents reported in the Networks NOC. The key objective of this role is to support service improvement related to ensure improvement of Customer experience and contractual SLAs with our customers In this position you will work closely with cross functional team Operations, Engineering, Tools and Customer facing organizations to ensure that persistent and chronic issues are identified and corrected, improving SLAs as well as Customer Satisfaction levels with Managed Services operations. You will also be responsible for ensuring problem management, reporting process adherence and compliance, and streamlining processes and procedures. Primary Responsibilities Key Result Areas Analyse and identify chronic events incidents impacting customers, and work with Field Engineering and Product Design Engineering to find improvements and software hardware bugs as well as fault resolution through updates upgrades Setup problem management process with existing tools and infrastructure and then work to improve the process Drive relevant stakeholders to follow the process and work with reporting team to create insights to improve efficiency customer satisfaction Document and maintain a lessonslearned database and ensure a constant culture of improvement Design and develop training and competency assessments for the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes, and services are at par with Global Services standards Assist the NOC management team with continuously improving the change request management processes and procedures Generate trend analysis based on technical metrics and routineondemand reports for technical anomalies Support Service Improvement Manager by delivering analysis for service improvement initiatives including quality reviews, process assessments, and problem management Competencies Strong analytical skills with a keen eye on detecting repeatedchronic issues Experience of handling NOC shift as a Team lead Outstanding problemsolving Oral and Written Communication Sound engineering and technical knowledge of IP satellite delivery Ability to work independently and efficiently in a highpressure NOC environment Selfmotivated Resiliency Superior organizational skills and followthrough with ability to deal with multidisciplinary stakeholders technical, customers, vendors Takes initiative without close supervision and proactively resolves customer issues Expertise in explaining complex technical issues in business terms Sense of urgency, initiative and a competitive drive to get things done Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field required experience may be substituted for education Minimum 5 to 10 years of experience in the satellite, telecommunications, or similar technical industry handling incidents required Experience troubleshooting complex satellite earth station systems preferred Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness preferred Solid understanding of GEO HTS technology and satellite ground equipment preferred Fluency in English required French, German, Spanish, and other languages are considered as additional assets Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
senior
improvement
engineer
Flight Dynamics Engineer mwd Command Generation Service for Science Missions
2019-10-17 18:17:02| Space-careers.com Jobs RSS
You are experienced in space flight dynamics and want to become part of the command generation team for current and future European scientific missions. You have a master degree in a technical discipline, enjoy scientific computer programming under Linux and are proficient in the FORTRAN andor C language. You love to work in an international team and are eager to extend your technical skills. Then you are the ideal candidate to supplement our astrodynamics team at the European Operations Control Centre. Responsibilities Duties Command Generation Execution of and support to operational tasks Generation of task related command parameters Generation of task related reports Mission Planning Support Execution of and support to operational tasks Generation of mission planning related products, such as schedules and planning input Flight Dynamics Application Layer Maintenance of elements of the Flight Dynamics Application Layer Flight Dynamics System Development Specification of modifications, enhancements and additions to existing software elements Implementation of modifications, enhancements and additions to existing software elements Installation of modifications, enhancements and additions to existing software elements on operational platforms design, coordination and implementation of tests Participation in tests Setup procedures Flight Dynamics SubSystem configuration Coordination of internal and external interfaces and actitivities across subsystems General Flight Dynamics operations engineering activities Software development for computation of the dynamical behaviour of satellites, typically on Linux workstations using FORTRAN Participation in studies to evaluate Flight Dynamics aspects Participation in system tests, simulations and operations support Work in international teams. Information on the missions and the activities of ESOC can be found on www.esa.int Qualifications Experience Completed university degree in mathematics, physics, engineering or equivalent with high grades A good working knowledge of English Experience in space flight dynamics. Essential Skills Indepth familiarity with Linear algebra, in particular for problem solving related to geometry in the Euclidean 3 dimensional space. Calculus in one or several variables. Numerical methods for equations solving, integration of differential equations, function approximation and interpolation, optimisation, linear algebra problems. Classical mechanics, including kinematics and dynamics of point masses dynamics of rigid body, dynamics expressed in noninertial frames, conservation laws in mechanics, gravitational forces and field, orbit dynamics, keplerian orbits and Kepler laws. High sense of operational responsibility The capability to study independently complex and novel topics and to rapidly prototype SW for study purposes must be proven Software development in FORTRAN 7795 under Linux Good communication skills.
Tags: service
science
generation
flight
Flight Dynamics Engineer mwd Command Generation Service for Science Missions
2019-09-30 11:15:28| Space-careers.com Jobs RSS
You are experienced in space flight dynamics and want to become part of the command generation team for current and future European scientific missions. You have a master degree in a technical discipline, enjoy scientific computer programming under Linux and are proficient in the FORTRAN andor C language. You love to work in an international team and are eager to extend your technical skills. Then you are the ideal candidate to supplement our astrodynamics team at the European Operations Control Centre. Responsibilities Duties Command Generation Execution of and support to operational tasks Generation of task related command parameters Generation of task related reports Mission Planning Support Execution of and support to operational tasks Generation of mission planning related products, such as schedules and planning input Flight Dynamics Application Layer Maintenance of elements of the Flight Dynamics Application Layer Flight Dynamics System Development Specification of modifications, enhancements and additions to existing software elements Implementation of modifications, enhancements and additions to existing software elements Installation of modifications, enhancements and additions to existing software elements on operational platforms design, coordination and implementation of tests Participation in tests Setup procedures Flight Dynamics SubSystem configuration Coordination of internal and external interfaces and actitivities across subsystems General Flight Dynamics operations engineering activities Software development for computation of the dynamical behaviour of satellites, typically on Linux workstations using FORTRAN Participation in studies to evaluate Flight Dynamics aspects Participation in system tests, simulations and operations support Work in international teams. Information on the missions and the activities of ESOC can be found on www.esa.int Qualifications Experience Completed university degree in mathematics, physics, engineering or equivalent with high grades A good working knowledge of English Experience in space flight dynamics. Essential Skills Indepth familiarity with Linear algebra, in particular for problem solving related to geometry in the Euclidean 3 dimensional space. Calculus in one or several variables. Numerical methods for equations solving, integration of differential equations, function approximation and interpolation, optimisation, linear algebra problems. Classical mechanics, including kinematics and dynamics of point masses dynamics of rigid body, dynamics expressed in noninertial frames, conservation laws in mechanics, gravitational forces and field, orbit dynamics, keplerian orbits and Kepler laws. High sense of operational responsibility The capability to study independently complex and novel topics and to rapidly prototype SW for study purposes must be proven Software development in FORTRAN 7795 under Linux Good communication skills.
Tags: service
science
generation
flight
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