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Tag: enduser
Keeping the end-user in mind is key to digitalising the public sector
2020-09-24 02:00:00| Total Telecom industry news
With the advent of the coronavirus pandemic, the world suddenly found digitalisation thrust upon it like never before. While there have been growing pains for many, overall this process has been a marked success. Part of the reason for this is that the pandemic has accelerated processes which were already in motion in the background of businesses natural evolution in this digital age. But the public sector is rarely at the cutting edge of this digital evolution &ndash…read more on TotalTele.com »
IT EndUser Platform Specialist
2019-10-31 12:18:01| Space-careers.com Jobs RSS
Position Reference 128 You will have the opportunity to support our client in providing IT Engineering Support services during the design and the implementation phase of IT Projects. We are looking for an EndUser Platform specialist with strong technical skills on enduser platforms MS Windows 10, Mac OS, iOS and Android and on tools to manage them such as intune, SCCM, JAMF.The projects in the pipeline are Introduction of the Office 365 ecosystem Design and deploy of Identity and Access Management tool IBM IGI Design and deploy of digital certificate to allow digital signature Configuration of request management, asset management and recharge management tool based on the ServiceNow SaaS Tasks and Activities The scope of work will include Defining and documenting user requirement related to the evolution activities. Designing new IT solutions aligned with the user requirements. Implementing IT solutions in test or validation environments. Overseeing the infrastructure upgrades, change of configuration and deployments in the production environment. Preparation and reviews of technical documentations. Design, document and deploy Proof of Concepts POCs on new IT solutions. Coordinate pilots engaging users, collecting and documenting their feedback on new IT services. Participation to meetings and presentations when needed. Skills and Experience The following skills and experience are mandatory You have technical degree with a minimum of 4 years experience. You have proven handson experience in the design of standardized corporate configuration of enduser devices. You have expert knowledge of MS Windows 10 configuration, deployment and operation You have expert knowledge of Mac OS configuration, deployment and operation You have knowledge of iOS configuration, deployment and operation You have knowledge of Android configuration, deployment and operation You have knowledge of SCCM Intune You have knowledge of JAMF In addition, you have excellent verbal and written communications in English, you are able to work in a team, and able to work in a highpressure customer focused environment. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 13112019 Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: platform
specialist
enduser
Safe Design of an End-User Substation Ground Grid
2016-05-17 02:06:51| Electrical Construction & Maintenance
Obtaining reliable data from electric utilities about magnitude and duration of single-phase, line-to-ground fault currents at the service entrance of commercial and industrial facilities is of critical importance in the design of an end-user substation grounding grid. read more
Enduser and Administrative Support in SAP Financials 1613042
2016-03-04 15:09:28| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Enduser and Administrative Support in SAP Financials 1613042 Job Description We are looking for someone to support our client EUMETSAT in regards to SAP financials in both enduser and administrative aspects. You should be sufficiently knowledgeable in various SAP areas with emphasis on all financials, to be able to cooperate effectively with the SAP expert consultants and SAP key users and end users. In addition you will act as backup to other SAP Support Team members in the area of SAP HR and Logistics. Below are just a few of the key tasks Support daytoday operation of the EUMETSAT SAP System with emphasis on SAP Financials related topics such as Providing SAP application support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support. Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., plus incident resolution in case of direct enduser support Support the implementation of enhancements in the Financials Area by Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Conducting verification testing for system changes system prior to user acceptance validation Coordination of system change Facilitate and coordinate the SAP system change management process with emphasis on SAP Financials by Initiating and coordinating the system change management process by providing and collecting change details and creatingissuing the related change management forms for the changes to the system functionality, Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner. To support enduser related and processrelated documentation and trainings with special emphasis on SAP Financials by Highlighting end user training needs in the area of SAP Financials Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material Required Skills and Experience Knowledgeexperience in accounting principles and SAP Financial concepts in areas such as GL accounting, AP, AR, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management Basic working knowledge of SAP Financials system configuration, setup and SAP system change processes Proven experience in providing SAP Financials enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials, Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process. Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal. Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors. Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence, Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Desirable Skills and Experience Basic understanding of SAP Public Sector ManagementFunds Management and SAP COPS. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. Work Location Darmstadt, Germany Dates Application Deadline 07 April 2016 Start of Work May 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 07 April 2016 Learn more about us in Facebook
Tags: support
administrative
financials
sap
Enduser and Administrative Consultancy Support in SAP Financials
2016-03-02 17:10:05| Space-careers.com Jobs RSS
ACS is looking for a person to provide Enduser and Administrative Consultancy Support in SAP Financials TASKS 1. To support daytoday operation of the EUMETSAT SAP System with emphasis on SAP Financials related topics by Providing SAP application support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support. Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., plus incident resolution in case of direct enduser support, Triggering problem bugs resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely followup 2. To support the implementation of enhancements in the Financials Area by Gathering, eliciting and documenting user requirements, Documenting system requirements and issuing service requests for SAP enhancements Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Conducting verification testing for system changes system prior to user acceptance validation Coordination of system change documentation, ensuring uptodate and accurate system documentation. Providing uptodate tracking, documentation and status in respective tracking tool s for problem resolution bugs and also supportenhancements. Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users 3. To facilitate and coordinate the SAP system change management process with emphasis on SAP Financials. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum Continuous and uptodate monitoringfollowup, tracking and documentation of bugs and enhancement until closure. Continuous and uptodate monitoringfollowup of the system transport requests provided for system changes Initiating and coordinating the system change management process by providing and collecting change details and creatingissuing the related change management forms for the changes to the system functionality, Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner. 4. To support enduser related and processrelated documentation and trainings with special emphasis on SAP Financials by Highlighting end user training needs in the area of SAP Financials Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. Providing ad hoc and scheduled end user training in cooperation with the SAP Key User Group or as part of the EUMETSAT induction programme. The consultant is expected to have the following skills and experience Knowledgeexperience in accounting principles and SAP Financial concepts in areas such as GL accounting, AP, AR, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management Basic working knowledge of SAP Financials system configuration, setup and SAP system change processes Proven experience in providing SAP Financials enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials, Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process. Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal. Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors. Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence, Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, heshe shall also have the ability to communicate effectively verbally and in writing prioritise, plan, and resolve conflicts consistently meet deadlines provide reliable results manage multiple assignments, and work in a team environment. Able to work effectively in English EU national or valid work permit for Germany CV in Europass format In addition to the above, the following will be considered as advantageous Basic understanding of SAP Public Sector ManagementFunds Management and SAP COPS. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.
Tags: support
administrative
financials
sap